Client Services Coordinator Full Time

Job content

This role supports international sales by delivering outstanding customer service to overseas partners, coordinating orders, quotations, samples and day‑to‑day communication. It suits someone highly organised and relationship‑driven who enjoys working with global clients and supporting commercial activity in a premium, design‑led business.

Client Details

Our client is a globally recognised manufacturer of premium decorative surface finishes, supplying high‑end architectural and design projects worldwide. Known for combining craftsmanship, technical expertise and sustainability, the business partners closely with architects, designers and installers to deliver innovative solutions across commercial, residential and cultural spaces.

With a strong international partner network and a reputation for quality and service, the company offers a collaborative environment and the opportunity to support global clients within a design‑led, growing organisation.

Description

• Act as the main point of contact for overseas clients and global partners, delivering a high level of customer service
• Manage day‑to‑day international customer communications, ensuring timely and accurate responses
• Prepare and issue quotations, process material sales orders and raise order acknowledgements
• Coordinate with internal teams to advise on stock availability, lead times and logistics
• Arrange and track the dispatch of samples and marketing materials to international partners
• Maintain accurate customer, order and sample records using internal systems
• Produce monthly and quarterly sales reports and monitor customer purchasing trends
• Support the Head of International Sales with partner engagement and new account development
• Organise and participate in regular partner calls and meetings
• Welcome and assist visiting international customers when required
• Liaise with Marketing to communicate partner feedback and support international initiatives

Profile

A successful Client Services Coordinator should have:

• Customer‑service‑oriented professional with experience in client services, sales support or customer coordination
• Strong communicator, confident liaising with international clients and partners
• Highly organised with excellent attention to detail and the ability to manage multiple priorities
• Comfortable handling quotations, orders, samples and ongoing customer queries
• Analytical mindset, able to support reporting and interpret basic sales data
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with CRM or ERP systems advantageous
• Proactive, reliable and able to work independently while contributing positively to a team
• Professional, adaptable and calm under pressure in a fast‑paced environment

Job Offer

• Competitive salary ranging from £35,500 to £45,500 per annum.
• Permanent position based in Sevenoaks with opportunities for career progression.
• Supportive and professional company culture within the property industry.
• Potential to develop skills and grow within the sales department.

If you are a motivated individual ready to take on this exciting opportunity as a Client Services Coordinator, we encourage you to apply today!