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About The Position
The Client Services Ambassador (CSA) is responsible for providing outstanding customer service to the public and representing Viticus Group in a positive and professional manner. This role involves creating a welcoming environment, offering educational resources, and ensuring a personalized experience for each client. The CSA will report directly to the Client Services Supervisor and is expected to maintain professionalism in all interactions with both clients and colleagues. Flexibility in scheduling is required, including up to forty (40) hours per week, possible overtime, and weekend and holiday shifts as necessary.
Requirements
- High School diploma or equivalent.
- Minimum 2 years’ experience in Customer Service.
- Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
- Excellent organizational, time management, and prioritization skills.
- Ability to work collaboratively with a diverse range of individuals.
- Strong work ethic: punctuality, initiative, dedication, and a professional demeanor.
- Ability to remain calm and exercise sound judgment in difficult situations.
- Flexible schedule and availability to work year-round.
- Neat and professional appearance.
- Commitment to upholding the organizational mission and vision.
- Ability to build and maintain positive relationships within and outside the organization.
- Independent work capability while managing multiple priorities.
- Excellent interpersonal skills and ability to foster supportive relationships.
- Passionate, compassionate, and professional at all times.
- Willingness and ability to travel for company-related business, including events, trainings, and operational support, while maintaining professional conduct and communication.
- Knowledge of or willingness to learn food safety and sanitation practices consistent with Tennessee Department of Health guidelines.
- Valid driver’s license and ability to meet insurability requirements (if operating company or rental vehicles).
- ServSafe Food Handler Certification (or equivalent) required within 30 days of hire.
- Must comply with all Tennessee Department of Health food safety guidelines and company sanitation standards.
- Valid driver’s license may be required for transportation-related duties.
- Ability to sit, use hands and fingers, talk or hear, and smell continually.
- Ability to stand, walk, and reach frequently.
- Ability to climb or balance, stoop, kneel, or crouch occasionally.
- Ability to frequently lift and carry up to 10 lbs.
- Ability to occasionally lift and carry up to 50 lbs.
- Close vision required to see computer monitors, read documents, and operate copy and fax machines.
- Distance vision is required to drive an automobile if driving is a requirement of the job.
Responsibilities
- Assist clients with name badges, printing, and general administrative needs.
- Provide beverage and snack service to ensure a welcoming and comfortable experience.
- Coordinate transportation services as needed (e.g., rideshare, taxis, etc.).
- Maintain and stock coolers, snack areas, and storage spaces using FIFO (First In, First Out) practices.
- Monitor inventory levels and ensure product freshness.
- Order supplies as needed while adhering to budget guidelines.
- Monitor and support the event calendar, ensuring readiness for scheduled events.
- Assist with event setup, execution, and breakdown.
- Ensure meals are delivered and set up on time; communicate changes with vendors and clients.
- Manage digital signage/logos, ensuring proper display and functionality.
- Communicate professionally with vendors, following established approval processes.
- Maintain professional communication with clients via phone and email.
- Anticipate and proactively address client needs, including special requests.
- Ensure coffee stations and common areas are clean, stocked, and well maintained.
- Perform light housekeeping duties, including sanitizing surfaces.
- Ensure compliance with company SOPs and safety protocols.
- Print and collect required waivers and documentation.
- Support a team-oriented environment through effective collaboration and task delegation.
- Work independently to organize, prioritize, and troubleshoot daily operations.
- Communicate updates regarding schedules, meals, and client requests to team members.
- Maintain a professional, courteous, and positive demeanor at all times.
- Adhere to all Viticus Group policies and procedures, including those specific to the Nashville location.
- Provide general support for marketing initiatives as requested.
- Assist in collecting and organizing data to evaluate marketing effectiveness.
- Assist with transportation logistics and coordination for events and participants.
- Support scheduling and dispatching of transportation services.
- Provide administrative and operational support across departments.
- Assist with event planning and logistics.
- Perform data entry and maintain accurate operational records.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long-Term Disability
- Life Insurance
- 401(k) with 3% Company Match
- Ongoing Professional Development
- Wellness Programs
- Employee Recognition & Appreciation Events
