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Customer Services & Support
Clickback Inc. Hiring for customer satisfaction representative at St. Catharines, ON Full Time
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Tasks
- Access and process information
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Receive and log complaints
- Report and document investigations and conclusions/recommendations
- Provide customer service
- Prepare and track work orders
- Plan and oversee Webinars
Computer and technology knowledge
- Salesforce
- Database software
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Technical or specialized editing
- User guide
Sales experience
- Software
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Long term benefits
- Group insurance benefits
- Life insurance
- Other benefits
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Travel insurance
- Wellness program