Clek Inc. Hiring for Bilingual Customer Service Specialist & Sales Coordinator at Toronto, ON Full Time

Job description

POSITION TITLE: Bilingual Customer Service Specialist & Sales Coordinator

DEPARTMENT: Customer Service & Retailer Training

MANAGER’S POSITION TITLE: Customer Service Manager& Sales Manager

LAST DATE REVIEWED/REVISED: June 2022

Shift: Monday to Friday 12:00pm-8:00pm (hours may vary when travel is required for training)

** This is a full-time Hybrid Position. Candidates must be fluent in both French and English**

About Us

Founded in 2010, and based in Toronto, Canada, Clek designs, manufactures, and sells world-class child safety seats for little cowboys, divas, bookworms, and rebels. By delivering industry-leading safety without sacrificing comfort, convenience, or style, Clek has quickly grown into a “must have” brand for today’s modern parent.

We are a group of serious, but fun people. Our work environment is casual, but structured. And because we are a young & fast-paced company, being hands-on and self-motivated are essential character traits for this position.

POSITION SUMMARY

As our company continues to grow, so have our Customer Support needs. We are looking for just the right person to add to our growing Customer Support team. We pride ourselves on having the best customer service in the industry, and that means looking to exceed client expectations at every turn. Our ideal candidate is positive, patient, highly conscientious, and has natural problem-solving skills. We are looking for someone who possesses excellent communication skills and who is willing to become a car-seat expert. If you like nothing more than getting a “wow” from customers or looking at a problem as an opportunity to shine, then this is the job for you.

In this role, you will also work closely with our sales, marketing, and engineering teams to ensure customer feedback is being shared internally, and to be better informed on how to provide solutions to similar issues in the future. It is everyone’s job to continuously improve our products, our processes, and in the end, our company.

Because we are tight-knit team, you can also expect to be asked for your opinion on product names and features, or to share continuous improvement ideas. We’ll expect a lot from you, and you can expect to learn from working with us, get quick feedback, and contribute to special projects.

POSITION RESPONSIBILITES

70 – 80%

Customer Service Specialist

• Responding to inbound calls, emails, and live chats from parents about warranty or other product questions.
• Providing creative solutions to customer issues and identifying replacement components.
• Maintaining customer satisfaction levels with both existing and potential Clek customers.
• Assist with planning and logistics, order management, and documentation preparation according to customer-specific requirements.
• Maintaining customer support FAQ’s
• Internal communication with other department regarding customer service issues and improvement opportunities.

20 – 30%

Retailer Training and Sales Coordination

• Provide select retailers in Quebec with virtual product training
• Visit select retailers in Quebec to provide product training or to attend in-store events (travel required)
• Provide assistance (as needed) to and regular follow-up with select retailers in Quebec

POSITION REQUIREMENTS

• Bilingual (Fluent French) is a requirement for this role.
• At least 1-2 years’ experience in a customer-facing role (customer service, sales, support, etc)
• You should be highly organized/detailed, self-motivated and like to take initiative.
• You should pride yourself on being a great communicator, both over the phone and in person.
• You can handle challenges and conflict while maintaining a friendly and positive attitude.
• You have had lots of experience using MS Office (Outlook, Excel, PowerPoint, etc).

• You have a proven ability to conduct efficient internet research. You’re fast and thorough at the same time!
• Ideally you have had work experience that required extensive product knowledge and training (there’s a lot to learn about our car seats).
• If you have worked with Zendesk or have any work experience (or certification) around child passenger safety, then you’ll have a serious leg up on the competition.

CHARACTER TRAITS

• Highly organized and self-motivated.
• Excellent communication skills, both over the phone and in person.
• Has the ability to handle challenges and conflict while maintaining a friendly and positive attitude.

Clek inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of their citizenship, race, place origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, and gender expression.

Job Types: Full-time, Permanent

Salary: From $40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you a resident of Ontario?

Experience:

• Bilingual Customer Service: 1 year (preferred)
• Sales support: 1 year (preferred)

Language:

• French (required)

Willingness to travel:

• 25% (preferred)