Clean Earth Hiring for Logistics Dispatcher at Middletown, OH, United States Full Time

Job Description

If you love being at the heart of the action, interfacing with customer service and drivers to quickly and efficiently respond to customer needs, this job may be the perfect fit for you.

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc.

and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

Assist Customer Service with customer requests, route changes, rescheduling for pickups / missed stops.

Provides highest level of customer service to all customers in line with Customer objectives.

Monitor and escalate CIC’s to supervisor & Assist walk-in customers

Responsible for All Logistics / Transportation

Understand and review daily the Atlas routing system

Conduct daily debriefs for all drivers

Assist with Team Member electronic issues or concerns

Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels

Dispatch drivers for extra, early service or missed pick-ups

Create load sheets

Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files

Review and updates routes, new customers based on daily communication, reroutes existing customers as required

Debrief drivers in accordance with written SOP’s

Complete consolidated manifests for trailer shipments

Ensures that routes are balanced daily

Forwards DVIR (Vehicle Condition ) s to Transportation Supervisor / Manager for maintenance request

Assists drivers with problems / issues as issues arise (during the day or at the end of the route)

Prepares reviews and stamps all manifests

Assists Trans Supervisor / Manager as needed / directed

Handle 3rd Party Hauler paperwork

Track and input DOT hours / JJ Keller.

Monitors Company policies and procedures, communicating to staff, as necessary

Communicate performance standards and objectives

Monitors operations and work of all CSRs

Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

Perform any other administrative duties assigned by management