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Customer Services & Support
Class Valuation Hiring for Customer Support Representative at Remote Full Time
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Full Job Description
We are looking for experienced and talented Customer Service Rep/Phone and Online Software Support who can join our Class Valuation/DataMaster team. DataMaster has been honored as one of the 100 fastest growing companies In Utah for the last 3 years. You will be a large contributor to our business and most important our success. You will have plenty of opportunities to grow and solve problems. We expect high quality and will strive to maintain a well-balanced life in and out of the office.
We are looking for individuals who will provide software support, technical assistance, and training to our customers. This support will be on the phone as well as online. To perform this job successfully, an individual will be required to learn the DataMaster system (training provided); and be competent with the computer and a variety of software packages, including the Microsoft Office Suite. The applicant must also have the ability to interact with customers comfortably and professionally.
Description:
- Work with a team in a fast paced, changing environment that’s responsible for supporting new technologies in an evolving market.
- Identify solutions to questions from customers regarding multiple software and hardware products.
- Utilize phone, e-mail, and remote access solutions to resolve customers issues.
- Troubleshoot intermediate Windows OS and IOS problems while maintaining a positive attitude with every customer.
- Educate customers on DataMaster and INvision features and functions.
- Communicate daily with Account Managers and Developers to track customer tickets and resolutions.
- Efficiently multitask and work independently to meet individual and team goals.
- Identify and positive and negative trends from customers to colleagues and managers.
- Maintain outstanding communication skills and a dedication to our “Customer Obsession” core principle.
Skills:
- Call Center, Salesforce, and BeyondTrust (Bomgar) experience is preferred.
- Self-motivated, detail-oriented and organized.
- Excellent communication, interpersonal, and organizational skills.
- Customer Service and technical troubleshooting support experience.
We offer a competitive benefit package that includes medical, dental and a 401(k) program. We also offer PTO, paid holidays, and a Bonus structure. We have LOTS of social events such as company parties, casual days, cook outs and many more! Join our team today.
Our Core Values:
Roll Up Your Sleeves
- No Job Is Beneath Anyone
- Do What Is Necessary
- Winners Work
Passion To Win
- Never Settle
- Every Detail Matters
- Embrace The Suck
Care And Respect For Family
- Support, Serve And Trust
- Golden Rule
- Work Family/Home Family Balance
This position will remain open for 14 days or until filled.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.