Class Pty Limited Hiring for General Manager, Operations – Class at Sydney, New South Wales, Australia Full Time

Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.

But it’s not just about what we do. It’s about empowering the wealth industry to change peoples’ lives for the better. We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence.

The General Manager, Operations – Class role will be responsible for supporting the efficient and compliant delivery of customer focused solutions across all Class business lines. This position will lead the Process Improvement, Risk & Compliance, and Training & Education teams and is expected to evolve over the next 6-12 months. This role is accountable for governance and program management of key initiatives, Line 1 Risk Management and optimizing our education and training offerings for clients.

This role is permanent full-time. Our offices are based in Sydney CBD.

Responsibilities:

• Creating the strategy for Operations to achieve its goals while aligned to the Class and HUB24 group strategy and goals, with input and direction from the broader Class leadership team.
• Working closely with the Class CEO and leadership team to deliver Class and HUB24 Group goals.
• Direct responsibility for the vertical P&L, based on agreed budgets.
• Board and management ing.
• Budget planning and management for the vertical.
• Execute Operations vertical business strategies and meet business objectives.
• Overseeing daily business activities, improving overall business functions, and communicating business goals.
• Support Class to achieve business targets for the Operations vertical.
• Lead and manage the Risk & Compliance, Process Improvement, Customer Engagement, Customer analytics teams, and any ancillary services capabilities to ensure all the business lines within the Operations vertical run smoothly.
• Oversee employee training and performance.
• Hire and train new staff and ensure employee retention.
• Ensure a high level of culture, and employee engagement, across all the teams within the vertical.
• Evaluate business performance, productivity, and competitiveness. Monitoring financial activities, analysing accounting and financial data. ing and presenting to the Class and HUB24 Boards.

Requirements:

• Minimum of 15 years of experience in equivalent senior manager positions.
• 10+ years of experience leading team sizes (total downlines) of 20+ direct and indirect s.
• Higher tertiary qualified, preferred in Business, Finance and/or Accounting. Post-graduate qualifications are also highly desirable.
• Experience with responsibility for P&L accountability, and input to strategic direction.
• Strong commercial business acumen with an innovative and entrepreneurial mindset.
• Deep domain expertise in the relevant space and would be thought of as a “subject matter expert” and proficient knowledge across the whole product line and associated products.
• High levels of “soft skills”, with prior experience in leadership, coaching and people development training.
• Proactively champions, and embodies, the Class values consistently.
• Highly developed interpersonal and communication skills, including at an Executive level and Board communication, where required.

THE CLASS STORY

Class is heavily focused on technology innovation, attracting the best talent and empowering you to do your best work . We are constantly growing and learning, and this opportunity will truly make an impact as we keep on evolving!

Class Employee Benefits

Employee Share Scheme: Receive tax free shares on an annual basis (permanent employees only).

Unlimited Access to LinkedIn Learning: Learn, grow, and develop with us.

Self-Funded Leave Scheme: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

Enhanced Parental Leave: We offer 12 weeks of paid parental leave in addition to statutory government leave.

Flexible Working: We offer hybrid working arrangements.

HUBlife: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.

Employee Assistance Program: Well-being Service provided to you plus your family members.

Check out our Hackathon!

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LinkedIn and our Class website to find out what’s it’s really like to work here.

At Class we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.

If you don’t feel you fit this role 100%, we would still love to hear from you! Tell us what you’re interested in – you still might have a skill we didn’t realize we needed!

“We Are Reimagineers. Transforming Technology. Delivering with Heart.”

*As part of our process, a police check will be conducted on all successful candidates*

“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”

We are certified as a Great Place to Work employer for 2022/2023.