Log In
Sign Up
Customer Services & Support
Clark County Credit Union Hiring for Call Center Member Service Representative-Full Time at Las Vegas, NV Full Time
Full Job Description
JOB DESCRIPTION:
Founded in 1951, Clark County Credit Union is the credit union for the local government and medical community. We take pride in serving these valuable members of our community — first responders, nurses, doctors, government leaders and many other dedicated and committed Clark County residents.As a credit union, our members are our owners and we work hard to return a Bonus Dividend to them each year. With this in mind, our employees are focused on our Mission Statement, “Helping our members realize their financial goals and dreams.” When you work at our credit union, you will see that we really are all about “people helping people.”The CCCU team, currently consisting of 200 employees, focuses on the future – always keeping our Vision Statement in mind: “With an innovative mindset, we will return value to our members while becoming the largest locally owned financial institution in Nevada.”In addition, we strive each day to create a culture that fosters growth and encourages teamwork. In doing so, our employees follow these core values: Own It: We take ownership for our individual responsibilities and face challenges with optimism to achieve our goals.Check Ego: We check our ego at the door. Humility helps us work collaboratively and find synergies to accomplish more.Build Trust: With open and authentic communication, we assume positive intent when working with members and others. Our actions and integrity build trust.Win Together: We each do our part to reach the credit union’s goals, as one team, united by our mission and vision.We are looking for a dynamic individual that will be responsible for efficiently responding to and assisting members with all types of member interactions in a timely and professional manner. Hours are full-time, working 40 hours/week.
Founded in 1951, Clark County Credit Union is the credit union for the local government and medical community. We take pride in serving these valuable members of our community — first responders, nurses, doctors, government leaders and many other dedicated and committed Clark County residents.As a credit union, our members are our owners and we work hard to return a Bonus Dividend to them each year. With this in mind, our employees are focused on our Mission Statement, “Helping our members realize their financial goals and dreams.” When you work at our credit union, you will see that we really are all about “people helping people.”The CCCU team, currently consisting of 200 employees, focuses on the future – always keeping our Vision Statement in mind: “With an innovative mindset, we will return value to our members while becoming the largest locally owned financial institution in Nevada.”In addition, we strive each day to create a culture that fosters growth and encourages teamwork. In doing so, our employees follow these core values: Own It: We take ownership for our individual responsibilities and face challenges with optimism to achieve our goals.Check Ego: We check our ego at the door. Humility helps us work collaboratively and find synergies to accomplish more.Build Trust: With open and authentic communication, we assume positive intent when working with members and others. Our actions and integrity build trust.Win Together: We each do our part to reach the credit union’s goals, as one team, united by our mission and vision.We are looking for a dynamic individual that will be responsible for efficiently responding to and assisting members with all types of member interactions in a timely and professional manner. Hours are full-time, working 40 hours/week.
RESPONSIBILITIES:
Candidate must be detail oriented, self-starter, and possess the ability to multi-task while working in a fast-paced environment, communicate professionally while providing superior member service.
- Provides friendly, professional, confidential and effective assistance to members.
- Assists members with financial transaction requests.
- Fulfills member account maintenance requests in accordance to policy.
- Ensures members requests and questions are promptly resolved.
- Handles member complaints.
- Troubleshoots and resolves internal and external inquiries.
- Ensures that avenues of member contact such as e-mail, chat, text are responded to in a timely manner, as assigned.
- Ensures that member communications are responded to appropriately and timely as required.
- Proactively offers products and services as solutions to member needs.
- Talks with employees and members, answers questions, addresses complaints and resolves situations while using good judgment and protecting credit union interests. Communications may involve motivating, influencing, educating and/or advising others.
- Follows guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organizations reputation.
ABOUT THE COMPANY:
We are proud to be a member-owned financial co-operative servicing our membership base in Las Vegas, NV since 1951. Our purpose is to promote financial services to our membership. We are not guided by profit minded shareholders here. All credit union earnings are returned to the membership in the form of better rates, lower or fewer fees and more services.