Clack Corp Hiring for International Customer Service – Export Coordinator Full Time

Summary: Provide customer service, prepare orders for shipment and create export documents as required.

1. Manage purchase orders / sales orders for international customers.
a. Enter orders for assigned accounts and schedule same orders based on lead times.
b. Size shipments and create interim loads to advise customers appropriate transportation.
c. Follow orders in process to ensure availability of products for ship date.
d. Communicate with the customer by acknowledging the order by e-mail confirming ship dates, ship methods and payment requirements.
e. Create time sensitive export documents for each shipment as required to meet US Export Regulations and to meet each consignee’s import regulations. Documents include: Commercial Invoices, Detailed Packing Lists, Shipper’s Export Declarations, Inland BOL, Certificate of Origin, Certificate of Compliance, Verified Gross Mass, Free Trade Agreement Declarations, etc.
2. Logistics management for each account.
a. Determine INCO sales term for each order.
b. Determine most economical transportation method and quote with freight forwarder if required.
c. Make transportation arrangements with freight forwarding companies,
based on customer requirements and warehouse loading schedule.
3. Export Customer Service Responsibilities.
a. Answer customer inquiries through e-mail, phone, and other methods of communication.
b. Pursue customer requests for pricing, literature, MSDS, product specifications.
c. Work with International staff, Technical Staff, Engineering, and Purchasing to answer customer’s questions.
d. Manage shipment errors with RGA’s and credits.
4. Strive to increase your knowledge of Clack products and export compliance knowledge through Company provided training.
5. Maintain professional attitude with customer, vendors, and fellow employees. Work cooperatively within the department.
6. Perform other duties as assigned.

• Two or four year degree in Business with International emphases and/or equivalent work experience.
• Proficient in Excel and WORD
• Strong organization, interpersonal and communication and writing skills.
• Professional work ethic.
• Desire to work with others to achieve company objectives.
• Extended sitting position.
• Self-starter