Civida is Looking for Housing Clerk Full Time

Position: Housing Clerk (CS1)

Location: Edmonton

Term: Full-time, Permanent

At Civida, HOME is our focus. We are the largest provider of social and affordable housing in the Edmonton area, managing over 4,500 social housing rental units and over 700 near market housing rental units. We offer both townhouses and apartments throughout the city. We welcome the opportunity to provide our families and individuals with a safe and secure place to call home. VisitCividafor more information.

We are currently looking for a Housing Clerk to join our team. This is a key position within our on-site Property Management teams responsible for preparing and processing annual income reviews, rent adjustments, coordinating the arrears collection process supporting the on-site team with day-to-day operations.

Key Responsibilities include:

· Prepare and process annual income review packages according to prescribed procedures.

· Follow up with tenants on completion of annual income reviews.

· Issue 90-day notices for annual income reviews, escalating to Compliance team when elapsed, as required.

· Review pet applications, family composition, income and other account information changes and update file according to procedures.

· Research rent payment discrepancies.

· Issue 90-day notices for ineligibility (ex. over housing income threshold) following annual income review as required.

· Respond to tenant inquiries by phone or in person at Site office.

· Generate rent account report and reconcile rental account balances for tenant portfolio.

· Follow up with tenants regarding outstanding lease charges and any banking or third-party payment matters.

· Process and issue rent-related Notices to Vacate (NTVs) and follow up on same and escalate to Compliance team once expired, as required.

· Monitor credit balances and notify tenants accordingly.

· Generate a Stipulations Report monthly to track payment arrangements on outstanding balances.

· Review family member income verification documents to ensure rent will be calculated in accordance with the organization’s policies, procedures, and guidelines.

· Prepare rent adjustments according to prescribed procedures.

· Issue letter to tenant notifying of adjusted rent and/or lease charges

· Liaise with site team to assign and record tenant parking assignments.

· Support the site team with answering calls and assisting tenants when they come to the office.

· Support clean & safe sites by reporting on-site issues as they arise.

Qualifications:

· High school diploma required.

· Additional Certification or post-secondary education is preferred.

· A minimum of one (1) year related experience.

· Knowledge of other agencies and organizations to provide appropriate referrals for clients as required.

· Knowledge of social and language barriers, human behavior, family dynamics, health, mental health and addiction issues in dealing with a very diverse group of clients.

· Knowledge of applicable legislation, including, but not limited to, Social Housing Accommodation Regulation, Freedom of Information and Protection of Privacy Act, and the Residential Tenancies Act and regulations.

· Strong communication skills.

· Ability to maintain positive and productive relationships with internal and external stakeholders.

· Excellent organization and time management skills.

· Strong computer skills including Microsoft Office and ability to learn other platforms.

· Some knowledge of basic accounting principles.

How to Apply

Interested applicants must send in a resume with a cover letter explaining why they are interested in the position and why they believe they would be a strong candidate.

We thank all applicants for their interest. Only individuals selected for interviews will be contacted. The successful applicant will be required to undergo a Police Information Check.

Job Type: Full-time

Salary: From $4,344.62 per month

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• EDMONTON, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Leasing/Property Management: 2 years (required)

Work Location: One location