City, University of London Hiring for Student Engagement and Welfare Officer Job at London, England Full Time

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.

Background

This role will sit in a newly formed Student Experience team to support and enhance the learning opportunities and experience of students in the School of Health Sciences.

Responsibilities

The Student Engagement and Welfare Officer is a vital role in coordinating activities relating to student attendance, engagement and welfare, and provides support to students for enhancing progression and retention throughout their studies. The postholder will play an active role in advising and supporting Programme teams, Personal tutors and Programme Directors with any engagement issues and signpost to relevant services where required.

Person Specification

The postholder will be required to have knowledge and experience of attendance and engagement processes. The successful candidate must be able to work under pressure with time-sensitive tasks, possess excellent communication skills, advise staff, and manage potentially challenging and complex student cases.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

During the academic year 2021/2022, City is running a pilot of hybrid working for relevant Professional Services roles, involving a mixture of working on campus and at home each week. The pilot will provide the opportunity to review the way we work, learn, develop, collaborate and use the campus as a workplace in the most effective way to support staff, whilst ensuring that the excellent services and outcomes delivered in support of our students, colleagues and other stakeholders are maintained.

The role is available from 01 August 2022. or earlier by negotiation.

Closing date 10th July 2022 at 11:59pm

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions