City of Vancouver Hiring for Office Support Clerk II – Mountain View Cemetery at Vancouver, BC Full Time

Company

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function

Reporting to the Assistant Manager of Business Operations at Mountain View Cemetery, this position deals directly with the public and external providers and assists other office staff in a range of cemetery functions related to record keeping, research and customer service. The Cemetery Support Clerk performs a variety of reception, clerical and administrative duties at Mountain View Cemetery. The primary function of this position is receiving, responding to and referring initial client contacts by phone, email and in-person. This position responds to routine inquiries, directs complex matters to the appropriate colleague and assists in the collection, validation and updating of various cemetery forms and records.

Specific Duties & Responsibilities

Receives most initial contacts with clients via phone, email or in-person at the office.

Performs routine and varied clerical and administrative work related to all aspects of the provision of cemetery services.

Responds to public inquiries related to the use of grave space including cemetery rules and bylaws governing the use of cemetery space.

Assists Clerk III’s in collecting, validating, recording and coordinating arrangements for interments, the sale of space, marker installations and other cemetery services

Maintains, appends and corrects both electronic and manual cemetery records

Performs genealogy and other moderately complex research for customers.

Provides a range of data entry work including daily/weekly/monthly sales, marker applications/installations, and other routine historical record validation and updating.

Provides initial research and seeks confirmation from others on matters related to complex or ambiguous records

Manages various documents pertaining to the Cemetery and their employees.

Other duties/responsibilities as assigned.

Qualifications

Education and Experience:
Grade 12 supplemented by business-related courses and computer courses and sound related experience in customer service/reception, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:
Considerable knowledge of modern office practices and procedures

Thorough knowledge of business English, spelling, grammar and punctuation

Working knowledge of the rules and regulations which govern cemeteries.

Ability to meet and consult with people who are grieving and assist them in making decisions related to cemetery space, interment and memorialization

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Excellent interpersonal and communication skills to deal tactfully and effectively with the public and staff

Strong capacity and interest in attention to detail and data accuracy

Ability to meet and consult with people who are grieving

Ability to learn and to adapt to new computer systems and technology

Ability to maintain complex, detailed and accurate records and to compare multiple data sources and recognize inconsistencies

Ability to work independently as well as part of a team

Ability to work in a fast-paced environment with shifting priorities, demonstrated competency in decision making within established business practices and rules.

Ability to handle a heavy workload and provide exceptional customer experience.

Ability to communicate effectively both orally and in writing and to prepare non-routine reports, correspondence and memoranda related to the work.

Ability to build and maintain effective working relationships with co-workers and outside service providers is essential.

Ability to adapt quickly to varying assignments and frequent interruptions

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: October 2021

Position End Date: September 15, 2023

Salary Information: Pay Grade GR-013: $24.39 to $28.56 per hour

Application Close: September 12, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.