City of Toronto is Looking For SUPPORT ASSISTANT C at Toronto, ON Full Time

Job ID: 38785

Job Category: Administrative

Division & Section: Seniors Services & Long Term Care, Centralized Call-in Unit

Work Location: Cummer Lodge, 205 Cummer Avenue, Toronto

Job Type & Duration: Part-time, Part-Time Indefinite Vacancy

Hourly Rate: $29.43 – $32.27

Shift Information: Monday to Sunday, Up To 28 Hours Per Week (Days, Evenings & Weekends)

Affiliation: L79 PT LTCH&S

Number of Positions Open: 2

Posting Period: 05-Sep-2023 to 19-Sep-2023

ing to the Supervisor of the Centralized Call-In Unit (CCIU)/Assistant Administrator, this role will provide customer service by answering the telephone and responding to inquiries, documenting all call information and completing call logs according to standard operating procedures.

Major Responsibilities:
Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.

Drafts correspondence. Inputs, updates and maintains data.

Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.

Maintains filing and retrieval systems for records/documents.

Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts

Directs and/or guides and/or checks work of other staff.

Responds to inquiries requiring broad knowledge of the operational area/function.

Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.

Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.

Monitors, orders and maintains supplies/resource materials for unit or other locations.

Key Qualifications:
Your application must describe your qualifications as they related to:

Considerable experience inputting data using computers and various software packages such as Microsoft Office Suite (i.e. Word, Excel, Outlook and Access) and Quattro.

Considerable experience working in a high-volume call-centre environment. In-bound/out-bound call centre experience is considered an asset.

Experience creating and formatting schedules, documents, s, charts and presentations.

Experience with call/contact center technologies, databases and software in logging and recording information.

You must also have:
Availability to work from shifts from 5:00 am to 12:00 am, days, evenings and must be able to work weekends.

Knowledge of Ministry of Health & Long-Term Care Standards.

Knowledge of staff-scheduling principles and practices.

Strong analytical and problem-solving skills.

Good verbal and written communication skills with strong attention to detail.

Good interpersonal, conflict resolution and negotiation skills.

Ability to interpret policies and Collective Agreements.

Ability to establish effective and strong working relationships.

Ability to deal effectively and courteously with residents, families, the general public and all levels of staff.

Ability to effectively schedule staff in a high-volume work environment.

Ability to handle many competing priorities and deadlines.

Ability to plan, organize and manage work independently as well as work effectively in a team setting.

Ability to handle confidential and sensitive information with discretion and tact.

Ability and willingness to participate in in-service education programs.

Ability and willingness to work shift work, evenings, weekends and holidays as needed.

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Pre-Placement Requirements:
All successful candidates will be required to undergo a pre-placement medical assessment and to provide a current Vulnerable Sector Police Reference Check as a condition of employment.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.