City of Toronto is Looking For SUPPORT ASSISTANT C at Toronto, ON Full Time

Job Category: Administrative

Division & Section: Seniors Services & Long Term Care, LTC Resident Care & Services

Work Location: Union Station Head Office with ability to travel to work locations within the division.

Job Type & Duration: Permanent, Full Time

Hourly Rate and Wage Grade: $29.36 – $32.19

Shift Information: Monday to Friday 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 16-AUG-2023 to 30-AUG-2023

Major Responsibilities:
Provides customer service by answering telephone and responding to inquiries requiring broad knowledge of the operational area/function.

Prepares, researches, maintains and processes documents, selects and presents data.

Drafts correspondence, and determines and corrects errors.

Develops spreadsheets, inputs, updates and maintains data such as resident information (e.g. census, resident health card information and/or census, annual medicals and charts, scheduling and documenting).

Operates office equipment and computers, utilizing a variety of software packages, applying speed, skill and accuracy.

Prepares presentation materials, forms, data tables and charts.

Utilizes layout, formatting and keyboarding skills using computer.

Maintains filing and retrieval systems for records/documents (e.g. Resident Directory and/or Resident Statistics).

Provides word processing, photocopying, faxing and filling support.

Issues/completes receipts/documentation.

Receives, balances and records payments and completes receipts.

Provides resident banking services, reconciles funds.

Coordinates meeting rooms, bookings and special requirements for meetings and events.

Attends meetings, takes and transcribes minutes.

Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.

Provides backup assistance as required for various administrative functions.

Monitors, orders and maintains supplies/resource materials for the home.

Key Qualifications:
Your application must describe your qualifications as they relate to:

Post-secondary education or equivalent diploma in a discipline pertinent to the job functions such as administration or the equivalent combination of education and/or work-related experience.

Considerable experience with Microsoft Windows applications (Word, Excel, PowerPoints), Outlook and WebEx to prepare s, correspondence, presentations, and meetings.

Experience creating and formatting clear and succinct documents, s, charts, and presentations.

Experience assessing and analysing data with attention to detail.

Experience working in a fast-paced customer service environment dealing directly with the public, service providers and/or staff via phone, email, and mail, and in-person.

You must also have:
Knowledge of change management and project management principles.

Excellent verbal and written communication skills with strong attention to detail.

Excellent organizational skills and ability to manage competing priorities with minimal supervision and complete assigned duties within strict timelines.

Ability to establish effective and strong working relationships.

Ability to deal effectively and courteously with residents, families, public and all levels of staff.

Ability and willingness to work evenings and weekends as needed.

Ability and willingness to participate in in-service education programs or continuing education opportunities.

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.