City of Toronto is Looking For SUPERVISOR VACCINE PREVENTABLE DISEASES at Toronto, ON Full Time

Job ID: 40684

Job Category: Health Services

Division & Section: Public Health, PH Communicable Disease Control

Work Location: PUBLIC HEALTH OFFICE – EAST REGION, 160 Borough Drive

Job Type & Duration: Full-time, Temporary (12 month) vacancy

Salary: $93,500.00-$119,274.00 Annually; PSG # TM0501; Wage Grade:6.5

Shift Information: Mon-Fri 7hrs/day 35hrs/wk

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 12-Sept-2023 to 26-Sept-2023

ing to the Manager, Vaccine Preventable Diseases, the Supervisor, Vaccine Preventable Diseases ensures effective supervisory support for the professional and administrative staff who administer vaccines in TPH clinics, inspect fridges storing publicly funded vaccines in Toronto and support individuals to get immunized. This includes but is not limited to supervising staff, providing training and orientation, assigning work and labour relations.

Major Responsibilities:
Oversees a team of VPD nursing and administrative staff:
Coordinates the work of assigned staff/teams to ensure effective and efficient use of resources and adjusts to respond to competing demands

Supervises, motivates and trains staff, ensuring effective teamwork, high standards of customer service, work quality and organizational performance

Creates a supportive environment for individual and team change

Participates in the development of detailed project plans and policies/procedures aligned with program specific requirements that comply with relevant legislation and divisional policies and procedures

Implements detailed program plans and recommends policies/procedures regarding program specific requirements

Develops and implements new innovative client services systems and recommends effective and efficient means of providing excellent customer service.

Provides support for the relationship between the VPD program and community partners such as schools, health care partners and providers in the community and institutions, e.g. hospitals,

Recommends and monitors program metrics to meet service and budget targets

Identifies problems and opportunities, recommends innovative solutions and takes corrective / preventive action when needed to improve operational effectiveness and efficiency

Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen team efficiencies, impact, internal controls, oversight and compliance

Plans and implements quality assurance and customer service programs and training.

Provides updates as required to Manager

Consults with Manager on labour relations issues as necessary

Ensures all confidential information is stored securely

Follows Occupational Health and Safety procedures

Other duties as assigned

Key Qualifications:
Current Certificate of Competence from the College of Nurses of Ontario and a Registered Nurse or Registered Practical Nurse in good standing

Bachelor’s degree in Health or Social Science or the approved equivalent combination of education and experience.

Experience in client case management in a health-related field.

Considerable experience in the health field including immunization, provincial legislation, public health standards and Toronto Public Health programs and services.

Considerable experience in mentoring and /or leading front line staff (e.g. coaching, monitoring and training) for high performance in a dynamic work environment.

Experience developing and implementing policies, procedures and quality improvement practices, including issue management/customer complaint handling.

Experience identifying and providing effective and timely actions to address problems and issues leading to successful client outcomes.

Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation.

Strong analytical, interpersonal, facilitation, problem solving and conflict resolution skills.

Strong verbal and written communication skills with the ability to produce effective s and various written correspondence.

Ability to exercise independent judgment and discretion in dealing with sensitive and confidential matters.

Ability to identify customers, understand their needs and maintain responsive program delivery (i.e. use key performance indicators to monitor service standards and enhance service delivery).

Proficiency in City of Toronto competencies, including highly developed interpersonal skills, human relations skills, communication, written and oral skills, with the ability to interact and communicate effectively with all levels of the organization.

Valid Ontario Class “G” Driver’s Licence and access to a vehicle.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.