City of Saskatoon is Looking For Utility Billing Supervisor at Saskatoon, SK Full Time

Department: Corporate Revenue

Term: 1 Permanent Full Time position available.

Closing Date: 08/21/2023

Labour Group: CUPE 59

Posting: 2528

Job Summary

This position performs supervisory functions related to the provision of reliable and responsive citizen service by the Corporate Revenue Department.

s to the Utility Revenue Services Manager.

Duties & Responsibilities

1. Supervises the activities of the Utility Billing group, including overseeing delivery of service, identifying opportunities for improvement and ensuring alignment with section and departmental goals and objectives.

2. Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and departmental policies and standards. Assists with the recruitment process and performs disciplinary action, as required.

3. Acts as a point escalation for resolving complaints and complex issues regarding utility billing inquiries.

4. Maintains a current knowledge of all bylaws, policies and legislation relating to the services provided by the Department.

5. Reviews and recommends improvements to utility billing procedures, policies, and programs.

6. Develops and maintains partnerships with internal and external partners including the approval and management of Service Level Agreements and related Grades of Service and performance measurements.

7. Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.

8. Performs other related duties as assigned.

Qualifications

• Graduation from a two-year, post-secondary, business administration, or related program.
• Six years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current utility billing experience.
• Ability to supervise and develop staff.
• Demonstrated ability to analyze utility billing data, identify underlying issues/problems, and recommend required changes.
• Ability to establish and maintain effective relationships with assigned staff and the public.
• Ability to communicate effectively orally and in writing.
• Skill in the use of a computer using the Microsoft Office suite

Weekly Hours: 36.67

Salary Range: $69,429.12 to $76,545.84 CAD per annum (2023 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [email protected].