City of Ottawa Hiring for PRCS Customer Service Clerk at Ottawa, ON Full Time

Requisition ID: 4195

Department: Rec, Cultural & Facility Services Dept.

Service: Complexes, Aqua & Specialized Services

Branch: Recreation Complex Operations 2 Branch

Employment Type: 3 ( Full-time Permanent; Full-time Temporary )

Work Hours: 35.00 /hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $56,969.64 – $66,652.04 annually (2022 rates of pay)

Location: St. Laurent Complex, Francois Dupuis Recreation Centre and the Ray Friel Recreation Complex

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

Application Close: 01/08/2022

JOB SUMMARY

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing customer services in a recreation or cultural facility, acting as the first point of contact, including: processing registrations, memberships, bookings and point of sales operations; providing functional supervision and training of part-time staff and volunteers; and providing related administrative support to facility programs, as assigned.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of experience providing customer service by phone and in person in a recreation setting, using computers to perform program registrations, membership, booking processes and point of sale operations.

Experience working in one of the relevant fields based on key functions to be performed and primary facility program focus, i.e. Aquatics, Sports/Fitness, Special Needs, Arts and Culture, etc. or related field

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates

KNOWLEDGE

Customer service delivery mechanisms, practices and strategies, including the resolution of customer related complaints.

Corporate Microsoft computer applications MSWord, Outlook, Excel, Internet Explorer/Ozone, and job specific programs including, CLASS Program Registration and Facility Booking systems, SAP.

Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits

Knowledge of recreation and culture programs and service delivery related to a recreation setting

Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Ability to advise clients as to appropriate programs and program levels, program alternatives, available services, etc. specific to the department.

Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies.

Ability to communicate clearly and concisely to clients, peers and supervisors both verbally and in writing.

Ability to work independently and in a fast paced team environment and must be able to manage multiple demands.

Organize, multi-task and prioritize work.

Ability to coach, support, guide and mentor peers.

Strong interpersonal skills are required to communicate effectively with all external and internal work related contacts

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.

Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.

Driver’s License Requirement: This position requires the successful candidate to use their own transportation.

You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.