City of Houston Hiring for Customer Service Representative III at Houston, TX Full Time

Applications accepted from: ALL PERSONS INTERESTED

Service Line: Houston Public Works

Section: Drinking Water Operations

ing Location: 718 East Burress

Workdays & Hours: Monday-Friday; 7:00 am – 4:00 pm*

• Subject to change

Description Of Duties/Essential Functions

In this position, you will work as part of a customer service team providing support to internal and external customers. Responsibilities will include working closely with managers, supervisors, senior inspectors, outside agencies, and the public to resolve concerns and inquiries, as they relate to Distribution System Maintenance and Operations. Conduct research on special management activities. Organize and schedule resources to meet production requirements. Utilize INFOR to research, create, update and close service requests and work orders. Prepares documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and s. Prepares written records of proceedings, as well as original correspondence to customers. May distribute information to the public on City programs and/or initiatives. Act as liaison to various service lines within the department. May request field investigations through work orders; updates work orders and customers on findings or resolution. May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Coordinates staff activities including work schedules, case information, and other actions as needed. Performs other related duties as requested.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

A High School Diploma or GED certificate is required.

Experience Requirements

Three years of administrative or customer service-related experience is required.

Associate’s degree in a related field may be substituted for up to two years of experience. Bachelor’s degree in a related field may be substituted for up to four years of experience.

License Requirements

None

PREFERENCES

Preference Will Be Given To Applicants Who

• Perform at an advanced level in Microsoft Word, Excel, and Outlook
• Are proficient in INFOR IPS or a work order tracking system
• Handle multiple assignments simultaneously, are detail-oriented, and committed to quality work
• Demonstrate excellent verbal and written communication skills including phone & email etiquette
• Exhibit strong attention to detail, initiative and resourcefulness.
• Adept with compiling data for s
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, The Department May Administer a Skills Assessment Test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6017

If you need special services or accommodations 832-393- 6017 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.