City of Houston Hiring for Customer Service Representative I at Houston, TX Full Time

Applications accepted from: ALL PERSONS INTERESTED

Section: Drinking Water Operations/ System Maintenance

ing Location: 7101 Renwick

Workdays & Hours: M – F, 7:00 a.m. – 4:00 p.m.*

Subject to Change*

Description

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Customer Service Representative I position will provide professional customer service support to assist internal and external customers within the assigned area of responsibility of System Maintenance. Responsibilities will include:

• Compile, maintain and monitor accurate records and s
• Conduct research on special management activities and requests
• Provide support to operational units within the section
• Organize field crew activity documents.
• Create and update work orders, s, records and take action as needed
• Assist in documentation of internal procedures and manuals
• Perform other duties as assigned
• Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc.
• Performs data entry activities to record information.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Department of Houston Public Works Emergency Management Position at the Tier III Level.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a High School Diploma or GED.

Experience Requirements

Six months of administrative or customer service-related experience is required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

License Requirements

None.

PREFERENCES

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, The Department May Administer a Skills Assessment Evaluation.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6017.

If you need special services or accommodations 832-393-6017 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.