City of Houston Hiring for Customer Service Representative I at Houston, TX Full Time

Applications accepted from: ALL PERSONS INTERESTED

Section: Houston Water-Planning and Contract Management

Service Line: Houston Public Works

ing Location: 1002 Washington Ave 3rd fl

Workdays & Hours: M-F, 8am -5pm*

• Subject to change

Description Of Duties/Essential Functions

Researches, analyzes and resolves customer inquiries and complaints to provide quality customer assistance. Receive calls, emails, and return customer voice mails and emails to address customer inquiries regarding Impact Fee Administration services and deliverables. Monitor Q-Flow a next-in-line application to queue customers to the appropriate floor and service. Assist customers with completing their Wastewater Capacity Application (WCR). Perform data entry activities to record customer information. Responsible for generating sales orders to allow for collection of Impact Fees. Scan, upload, and email Wastewater Capacity Reservation (WCR) Letters. Responsible for ensuring all applications are completed through use of the permitting software.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Department of Houston Public Works Emergency Management Position at the Tier III Level.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a High School Diploma or GED.

Experience Requirements

Six (6) months of administrative or customer service related experience are required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

PREFERENCES

Preferences shall be given to applicants with experience in customer service, the use of ILMS, Q-Flow, and/or Microsoft office environment; Word, Excel, and Outlook.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, The Department May Administer a Skills Assessment Test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6002.

If you need special services or accommodations 832-393-6002 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.