City of Houston Hiring for CUSTOMER SERVICE REPRESENTATIVE I at Houston, TX Full Time

Applications Accepted from: ALL PERSONS INTERESTED

Job Classification: CUSTOMER SERVICE REPRESENTATIVE I

Posting Number: 32236

Department: HOUSTON INFORMATION TECHNOLOGY SERVICES

Division: PUBLIC SAFETY COMMUNICATIONS

ing Location: 2318 GREEN RD.

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

Description Of Duties/Essential Functions

• Research, analyze and resolve customer inquiries and complaints to provide excellent customer service.
• Receive calls, emails, and return customer voice mails and emails to address customer inquiries regarding subscriber radio preventative maintenance, repairs, programming services, and special events.
• Position directly supports police, fire, and emergency services radio customers.
• Ability to schedule and manage customer preventative maintenance and radio repair schedules.
• Prepare and manage customer estimates for repairs, services, radio programming modifications, and any purchases of stock per customer’s request.
• Proficient operation of division asset management and work order system.
• Coordination with Network Operations Center for varied subscriber radio activities.
• Preparation of radio equipment in direct support of division special events.
• Creation and reconciliation of various s.
• Preparation and support of Division functions during inclement weather and other city incidents.
• All duties and responsibilities may not be included in the above job description.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Minimum Requirements

EDUCATION

Requires a high school diploma or a GED

Experience

Six months of administrative or customer service-related experience is required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

LICENSE

None

PREFERENCES

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preferences shall be given to applicants with experience in customer service, asset management systems, and Microsoft office365 environment: Word, Excel, TEAMS, and Outlook. The preferred candidate should experience in public safety radio.

GENERAL INFORMATION

Selection / Skills Tests Required

Department may administer skills assessment test.

If yes , this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE :13

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.