City of Greater Sudbury Hiring for Customer Service Clerk – Tax EX22-1391 at Greater Sudbury, ON Full Time

Posting date: December 2, 2022

Job Title: Customer Service Clerk – Tax

Number of Vacancies: 1

Posting number: EX22-1391

Status: Limited position

Estimated Probable Duration: Up to Seven (7) months (may be extended)

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: $25.66 to $30.03 per hour

Start date: To follow selection process

Initial Reporting Location: Tom Davies Square
Eligible to Work from Home: Yes (part time)

Section: Tax
Division: Finance
Department: Corporate Services

Duties: Under the Supervision of the Manager of Taxation.

1. Process incoming mail, verify and process payments received to appropriate tax accounts.

2. Prepare replacement bills as required.

3. Maintain the Preauthorized Tax Payment file.

4. Process Elderly Tax Assistance applications; maintain inventory of same.

5. Maintain roll files, including but not limited to, name and address changes, tax registrations and tax sale information.

6. Assist Bookkeeper with the maintenance of the mortgage file.

7. Process tax adjustments, including but not limited to, the calculation and distribution of refunds.

8. Provide information on tax accounts, tax policies and procedures and provincial/municipal tax programs (e.g. Elderly Tax Rebate, Charity Rebates, Low Income, Elderly and Disabled Deferred Program), assist customers with enrollment in Preauthorized Payment Plan (PAP) and promote same.

9. Perform cashier functions; balance and prepare daily deposits.

10. Answer telephone calls and deal with enquiries regarding Accounts.

11. Review and redirect returned mail.

12. Investigate and review mispostings, small balance write-offs, and credits on tax accounts.

13. Generate correspondence related to tax accounts.

14. Prepare and process tax certificates.

15. Receive, review for completeness and maintain inventory of applications for tax adjustments as authorized under Provincial and Municipal legislation.

16. Process and reconcile electronic bank lines.

17. Prepare mortgage audits for financial institutions and process required documentation.

18. Process rent attornment cheques, calculate applicable taxes and record distribution.

19. Provide input into the development and maintenance of tax procedures.

20. Liaise with Customer Service Centres on taxation issues (e.g. systems support, internal troubleshooting, etc.).

21. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.

22. Perform other related duties as required.

Qualifications:

• Successful completion of Secondary School (Grade XII) Education.
• Completion of Municipal Tax Administration Program an asset.
• Over one (1) up to and including two and one-half (2½) years of related experience in a Finance Department.
• Knowledge of applicable legislation and related regulations.
• Knowledge of microcomputer software and administrative systems in a Windows environment (e.g. file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.).
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Ability to handle large-volume functions.
• Ability to function within a team environment.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

How to Apply:

Résumés quoting EX22-1391 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at [email protected] or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Monday, December 12, 2022. Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City’s mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

For more information regarding working from home, please refer to our Work From Home Program web page.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!

The City of Greater Sudbury is dedicated to maintaining an equitable, inclusive, diverse and accessible work environment. Candidates must be legally eligible to work in Canada. To find out if you’re eligible and for more information, visit our Applicants Living Outside of Canada web page. If you received your education from an educational institution outside of Canada, a copy of your Word Education Services (WES) or International Credential Assessment Service of Canada (ICAS) document is required, along with your credentials. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.

For more information, please visit our website at www.greatersudbury.ca/jobs.