City of Gold Coast Hiring for Casual Customer Service Officer- Pound Services Job at Australia Full Time

Reference number

33502

Employment status

Casual

Directorate

Lifestyle and Community

Location

Coombabah Pound

Award – Classification

City of Gold Coast Certified Agreement 2019 – Stream A Administration Level 3

Salary

$36.73 to $39.35

Salary Details

Hourly rate plus casual loading.

Hours per week

36.25

Position summary

Inspired by lifestyle. Driven by opportunity.
That’s the vision of the City of Gold Coast.

The Gold Coast is an outstanding global city proudly looking towards its future. We live, work and play in our community and have a unique opportunity to have a positive impact through our individual contributions.

Business Support Administration Officer – Coombabah Pound (Casual)

About the position

Located within the Health and Regulatory Services Branch, as a business support team member, you will be responsible for providing a full range of front counter and customer service duties within our City Pound at Coombabah. You will assist in reuniting animals with their owners and liaising with rescue groups and internal service teams. Administrative duties will include maintaining our internal database, website and relevant records while delivering exceptional customer service to our stakeholders and customers.

As a casual business support team member, you will need to be flexible and available to work Saturdays and Public Holidays where required.

You will be responsible for:

• Providing high administrative and customer service support to the public, Council staff and welfare agencies.
• Processing and reconciling a range of financial transactions, including animal release fees, animal registration and permit applications.
• Providing advice to Council staff and the public regarding lost and found animals, animal impounding and release procedures.
• Proactively prioritising workloads and administrative support requests.
• Maintaining reports, files and other documentation; always ensuring confidentiality.

About You

You have a genuine desire to contribute to the positive culture of the team and are passionate about providing an excellent customer service experience. You strive to provide a genuine ‘value-add’ service, and you aim to expand your knowledge and skills. You bring your critical thinking skills to the table and can provide constructive input on how we can continually improve our processes and service delivery levels.

What you will bring to the role:

• Experience in administrative roles supporting a wide variety of stakeholders.
• Excellent interpersonal skills, including the ability to communicate complex information clearly and accurately to a broad range of people.
• Ability to liaise effectively with customers to achieve a positive outcome.
• Demonstrated competency in the use of computer software systems, including MS Word, Excel and Outlook, utilising accurate data entry skills.
• Strong organisational skills to effectively meet deadlines while ensuring attention to detail.
• Able to work productively in a team environment and foster positive relationships with other team members

What is in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance programs, we offer flexible work options to allow you to have more time doing the things you enjoy. We have a generous superannuation scheme and an employee-driven Social Club to help save you dollars on events and activities to get you amongst the action!

How to apply

Click on the ‘Apply’ button to complete your online application. Please upload your current resume and complete the screening questions to demonstrate how you meet the requirements of this role.

The City takes pride in ensuring we hire the right people for our roles and those employed with us are skilled, suitable and will act in a manner that reflects our City values. Our selection process includes pre-employment checks, compulsory drug and alcohol testing and National Police Check (as required).

The City of Gold Coast is proud to be an equal-opportunity employer. We believe that the diverse makeup of our workforce reflects the community we serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, colour, age, religion, gender identity, gender expression, sexual orientation, mental or physical disability, or any other characteristic protected by applicable law.

Screening questions

Essential: Describe your experience in providing a high level of administrative and customer service support.
Essential: Demonstrate your organisational and time management skills with reference to high workloads and competing priorities
Essential: Do you hold a qualification in Business Administration (or equivalent knowledge)? Please provide details.

Contact person

Di Ball

Contact number

0755815215

Closing date

30/11/2022