City of Darebin Hiring for Customer Service Officer Job at Melbourne Full Time

• Casual, Part Time (24 hours) and Full Time Positions availalbe
• Convenient Preston location, close to train and tram
• Flexible work opportunities available

The Assessment Task is located at the bottom of this advertisement – please download and complete this task and attach it in your application.

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council

Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role
At Darebin City Council we provide a lot more than just Rates, Roads and Rubbish; we provide hundreds of services that support our community to live, work and play across the region. Most importantly we love helping our customers and have a lot of fun doing it.

As a Customer Service Officer, you will be responsible for providing outstanding service to Darebin’s diverse community whilst assisting them in accessing the broad range of services we offer. We have a strong emphasis on quality of service and place a lot less emphasis on traditional call centre metrics like average handle time and occupancy.

• Provide high quality responses to customer enquiries, requests for service and business transactions across multiple communication channels
• Enhance and promote the Customer Service Team by acting as a key link in the relationship between the Council and its customers
• Support the operations of Council departments in line with agreed service levels and standards
• Advocate for the customer by assisting in the development, improvement and enhancement of Council processes and services

Skills & Experience

• Experience in a high-volume call centre or customer service environment
• Proficiency using a range of computer software (including MS Office Suite, CRMs and Call Centre Technology)
• Experience in cash handling

Fluency in a community language as identified in the most recent ABS Census would be considered advantageously.

Culture

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program – Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply

Candidates must provide a resume, completed assessment task (the assessment task can be downloaded below) and address the Key Selection Criteria as a part of the application form. Those who wish to include a cover letter may do so, however this is not required.

We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Tim Grant, Customer Services Team Leader on 03 8470 8279 for a confidential discussion.

Applications close on Wednesday 17th November at 11.30pm.

The Darebin City Council is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.