City of Canada Bay Council Hiring for IT Desktop and Customer Support Officer Job at Sydney Full Time

Location: Drummoyne, Sydney

Job Number: CB17893

• $68,647.20 – 78,944.29 per annum plus super
• Participation in Council’s 9 day fortnight scheme
  
• 12 months Temporary, Full-Time – 35 hours per week (possibility of extension)
  

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

About the role

The City of Canada Bay has an opportunity for a budding Desktop and Customer Support Officer to join our IS team for 12 months, based in our Drummoyne office. Reporting to the Senior Systems Administrator, you will be jointly responsible for supporting Council’s IS systems through effective problem solving and driving best practice customer service.

Specifically, your duties will include:

• Managing IS Requests including Incidents within agreed Service Levels;
• Providing excellent support to IS customers via email, over phone and face to face;
• Being the focal point of contact for all IS related issues;
• Provide instruction and basic training to employees;
• Assist with acquisition, build and deployment of new PC’s, mobile phones and other required hardware;
• On-boarding of new starters;
• Maintaining Asset System;
• Setting up printers, scanners, smartphones, PC’s and laptops;
• Software and hardware installations, troubleshooting, configuration and migration;
• Escalation of high risk incidents as appropriate via business support;
• Accurate and complete documentation of processes.
• Troubleshooting and Managing Audio Visual

About you
To be successful you will need:

• Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment;
• A customer service driven attitude and approach to resolving IT issues;
• Previous experience in delivering IT Desktop Support to a large user base;
• Previous experience using Windows Desktop and Server operating systems;
• Exceptional problem solving skills to be able to identify issues and develop solutions;
• Well-developed communication skills to communicate technical information to a non-technical audience;
• A drive towards achieving customer service best practice;
• Willingness to learn, grow and develop your technical skills by getting your hands dirty in high level projects
• Maintain a current and valid Australian Driver’s License.

Experience with the following would be highly regarded:

• VMWare vSphere 6.X;
• Airwatch/VMWare Workspace One MDM;
• Lansweeper
• Commvault or other enterprise backup solutions;
• MS SCCM for SOE and application package deployment;
• Local Government business applications such as property and rating solutions;

What’s on offer

We are offering an attractive total remuneration from $68,647.20 – 78,944.29 per annum plus super. The City of Canada Bay also offers excellent employee benefits which include:

• Rostered Days Off (participation in a 9-day fortnight scheme)
• A range of flexible work arrangements including hybrid work from home arrangements
• 18 weeks paid parental leave
• A supportive, energetic, and passionate team
• Significant leave benefits (9-day fortnight, 15 days sick/personal leave, 2 days health and wellbeing leave per year, access to Long Service leave after 5 years)
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)
• And much, much more!

Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description here, alternatively for a confidential discussion please contact Daniel Kirin (02) 02 9911 6568 or email [email protected]

Please click the below link to learn more about working at City of Canada Bay Council.

You can access it via this link: https://youtu.be/_TmiAQxswQg

How to apply
Candidates MUST apply online by clicking ‘begin’ below. Applications close 11:30pm, Friday 22 November 2022 and will not be accepted through any other medium.

If you have any accessibility requirements, please feel free to contact April McCarthy on 02 9121 0076 or email [email protected] to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, women, and other diversity groups.

The successful applicant for this role will be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure (once adopted), WHS requirements and prevailing NSW Public Health Orders.

“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”.