City of Cambridge Hiring for Part-Time Customer Service Representative (2 Positions) at Cambridge, ON Full Time

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

The City of Cambridge currently has two (2) openings for the Part-time Customer Service Representative position. The part-time Customer Service Representative, Service Cambridge position within the Corporate Services Department, reports to the Supervisor of Service Cambridge, and is located at City Hall and/or at an assigned facility.

What you will be doing

Provides quality customer service to members of the public on behalf of all City departments and service areas through all Service Cambridge channels (phone, email, counter, web portal).

Takes ownership of customer contacts working to find solutions to inquiries which may include de-escalation of situations when necessary, while maintaining an exceptional customer service presence

Counter duties include Point of Sale systems transactions for tax, water, permits, tickets, registrations etc.

Research and analyze information to initiate and process Service Requests (SRs) using a knowledge base system

Administrative functions include restocking of pamphlets and materials, accepting general deliveries, incoming interoffice mail, filing

Tracks all interactions with the public for proper reporting and continuous improvement of Service Cambridge.

Reconciles cash drawers, opens and closes tills, balances cash register, and prepares receipts for bank deposits.

Promotes a positive image of the City of Cambridge and adheres to the Staff Code of Conduct and a high standard of ethical behavior.

Provide support for rentals and bookings of sport facilities, arenas, halls etc.

Education

Two year College Diploma in Business Administration or Similar

Experience and Knowledge

College education in the areas of business, applied arts, community services, language, communications, computers, or information technology.

Two years of customer service experience in a call centre environment and cash handling, sales, and/or Point Of Sales System.

Knowledgeable and proficient in the use of all manner of technologies and computer applications including (but not limited to) Microsoft Office Suite, internet, adobe Reader, Maximo, On Point, Active Net, Point of Sale Systems (CLASS/Active Net), Vailtech

We will ask you for these items if you are hired

Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.

Proof of your current and valid certificate(s) and/or educational qualifications.

Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)

Your compensation

This position is within Grade 5 of the Inside Workers union salary schedule and the hourly range is $29.81 to $31.68. We offer a comprehensive benefit package.

Location of position

This position is located at City Hall, 50 Dickson Street, Cambridge.

Hours of work

PT hours:
Hours of work could range between 7:00am – 6:00pm. Daily shifts are 4 hours for a minimum of 20 hours per week, Monday to Friday. Hours of work are subject to change to meet operational requirements.

Advertisement expiration date

This position closes on August 23, 2022.

Accommodation needs and protection of privacy

The City of Cambridge is an equal opportunity employer, committed to diversity and inclusion. We welcome and encourage applications from all qualified individuals, and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the recruitment and hiring process.

Please contact Human Resources to make your needs known in advance, with the nature of any accommodations that you may require in respect to any materials or processes used to ensure your full and equal participation throughout the recruitment and hiring process.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.