City of Berkeley, CA Hiring for Customer Service Manager at Berkeley, CA Full Time

BENEFITS OF WORKING FOR BERKELEY

Berkeley, CA is a small city with a big reputation. At just ten square miles of land and seven square miles of water, Berkeley is famous around the globe as a center for academic achievement, scientific exploration, free speech, and the arts, and home to over 50 parks, a top-ranked university, and the largest public marina in the San Francisco Bay.

As an employer, the City of Berkeley offers all the benefits of a career in the public sector while fostering diversity, creativity, and innovation. Join a team of high-caliber, experienced staff with a shared mission of serving the Berkeley community and promoting an accessible, safe, healthy, environmentally-sound and culturally-rich city.

Benefited employees receive a myriad of financial and other benefits, including CalPERS pension and other retirement plans, medical and dental coverage, tuition reimbursement, paid time off and more.

A typical way of gaining the knowledge, skills, and abilities for this position is:

Equivalent to graduation from a four-year college with major coursework in accounting, computer science, business administration, or public administration or a related field, and four (4) years of experience in delivering customer service programs, two (2) years of which must have been at the management or supervisory level, providing services similar to those identified herein.

Progressively responsible related experience may be substituted for the college coursework on a year-for-year basis. Experience in a governmental or public agency or in a customer service oriented organization with a call center is strongly preferred.

Other requirements: Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver’s license as well as a satisfactory driving record.

• A versatile leader who can initiate creative problem solving
• An analytical thinker who can recognize patterns and trends that will impact service levels
• An excellent negotiator and outstanding communicator who can interact with City staff, Council, businesses and the community

PRE-EMPLOYMENT PROCESS

Candidates under final consideration for employment with the City will undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver’s license, registrations, certificates, other credentials, credit check, criminal history check, and Live Scan fingerprinting.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER

The City of Berkeley is an Equal Employment Opportunity (EEO) employer. All employment actions shall be administered regardless of race, color, national origin, ancestry, religion, age, physical or mental disability or medical condition, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, pregnancy, political affiliation, veterans’ status, or any other status protected under federal, state, or local law.

DISASTER SERVICE WORKER

All City employees are required to provide services as Disaster Service Workers in the event of an emergency/disaster.