City Centre Dental is Looking for Online Chat Receptionist – Dental Clinic from home Full Time

As an Online Chat Receptionist, your primary responsibility will be to assist customers and clients who engage with your company through online chat platforms. Your role will involve greeting visitors, answering their questions, providing assistance, and directing them to the appropriate department or personnel.

Your specific duties will include:

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing information on company products, services, and policies.
• Monitoring and managing online chat conversations with customers.
• Collecting customer information and data for record-keeping and analysis purposes.
• Coordinating with other team members to ensure seamless customer service experiences.
• Handling and escalating customer complaints to the appropriate personnel as necessary.
• Keeping up-to-date with product and service information and staying informed of industry trends and developments.
• Maintaining accurate and detailed records of all customer interactions and transactions.
• Adhering to company policies and procedures, including confidentiality and data protection guidelines.

To succeed in this role, you should possess excellent communication skills, be proficient in written communication, have good typing skills, be patient and able to handle difficult customers, and have a strong customer service orientation. A high school diploma or equivalent, and experience in customer service or a similar role, may be required. Additionally, familiarity with online chat platforms and software may be beneficial.

Job Type: Full-time

Pay: $20.24-$29.08 per hour

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (required)

Work Location: On the road