CitronIT Inc Hiring for Service Desk Engineer at Dallas, TX Full Time

#CitronIT Is hiring: Service Desk Engineer

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Experience: 10 to 15 Years

Full time role

On w2.

Onsite

Location: Dallas TX

The Service Desk Engineer II is responsible for providing support for current UCX customers as a formal tier-2 escalation point. The Service Desk Engineer II will mentor Service Desk Engineer I and contribute to the technical vision of UCX customers’ environments. The Service Desk Engineer II may also be regularly called upon to participate in projectized engagements in support of network, systems, and security engagements.

DUTIES

Essential duties and responsibilities may include but are not limited to the following:

• Provide remote and onsite, support direct to current UCX customers and to UCX Service Desk Engineers
• Supported issues will include tier two or junior engineering responsibilities such as complicated desktop, phone, or printer issues as well as server, networking, or VDI related issues
• Contribute in customer and team meetings to refine the technical and strategic vision of the team
• Work within a team environment, whether it be customer teams or UCX teams, to support customer project technology initiatives
• Effectively document work performed, time allocated to task, and lessons learned
• Maintain effective, appropriate, and consistent communications with HVE/UCX leadership regarding customer site and project status, concerns, risks, and professional needs
• Respond in a timely and appropriate manner to customers and UCX team member’s communications, including voice, written, and video conferences
• Any other tasks or requests made at the direction of the Director of Support or his/her designee

SKILLS/QUALIFICATIONS

Requirements

• Outstanding customer service skills
• 1 year of experience in an information technology work environment
• Excellent understanding of Microsoft Windows, Microsoft Office, desktop support, printer operations, and ticketing processes.
• Working knowledge of basic network troubleshooting and server maintenance tasks.
• Excellent communication skills both written and verbal forms
• A valid drivers license and the ability and willingness to travel to sites to provide support
• The ability to be punctual and keep to commitments
• The ability to lift 20 pounds to transport equipment as needed

Preferred

• Strong understanding of systems, networks, and security principals and theory.
• Industry certification in information technology (i.e., A+, Network+) or a secondary education degree in the computer sciences.

Job Type: Full-time

Salary: Up to $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Required)

Experience:

• Help desk (Required)
• Windows (Required)

Work Location: On the road

Speak with the employer
+91 7036319436