Citizens Advice Hiring for Adviser – Help through Hardship Helpline Full Time

Position: Adviser – Help through Hardship Helpline

Location: Hammersmith & Fulham-remote

Closing date: 30 January 2023

Job title: Adviser – Help through Hardship Helpline

Location: Remote

Salary: £26,500- £28,500 pro rata according to experience

Salary pro rata: Yes

London allowance: No

Hours per week: Part-time 18.75 – 30 hours per week

Type of contract: Fixed term

End date of contract: 31st October 2023

Closing date for applications: 30th January 2023

Closing time: 09:00

Interview date: 6th February 2023

Link to job pack for application and for more information:
http://www.cahf.org.uk/about-us/work-us/

Citizens Advice Hammersmith & Fulham is recruiting experienced advisers to deliver a free helpline service for people struggling to afford the basics. The service is a collaboration between Citizens Advice and Trussell Trust.

As a telephone adviser, you will help address the underlying causes of the hardship, maximise people’s income, as well as make a quick and seamless referral to a food bank if required.

We are looking for someone confident in income maximisation, good knowledge of the wider advice landscape. Experience of advising on Debt, Welfare Rights and Housing issues.

You will be provided with close support from our Supervisor and have access to our wealth of reference resources.

We have several part-time roles working between 2.5-4 days (fixed) starting as soon as possible with contracts running initially until October 2023 (with possibility of extension).

This role is predominantly remote working but advisers will be expected to visit our Hammersmith office for an initial training day and occasional team meetings for which travel will be reimbursed. We will provide a suitable laptop, telephony and headset.

All shortlisted candidates will be asked to take a test (a mock client call and write up) on Wednesday 1st Feb and Thursday 2nd Feb, with all candidates achieving a satisfactory
score invited to interview

We reserve the right to close the applications earlier if suitable candidates are found.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual , but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual .