Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Role Overview (Fixed Term Contract)
The HR Business Analyst is part of the EMEA HRPS Operational Support Team which is central to our ongoing work to enhance the operational effectiveness of EMEA HR Professional Services, create operational oversight and to maximise the potential of our HR technology. Our priorities are in strengthening partnerships with the HR COEs and HR Shared Services teams and to deliver HR change initiatives across the EMEA region.
Responsibilities include
Partnering with the EMEA HR PMO Team in continuous improvement of regional processes across the entire employee life cycle
Leading the due diligence process with the HR teams or HR Shared Services teams for the transition of HR processes
Responsible for the governance of assigned Regional Risk and Control activities within EMEA HR Professional Services
Driving the adoption, change management and adherence of HRs evolving risk and control activity within the EMEA HRPS Organisation. E.g. Minimum Documentation Standards
Support the ongoing utilisation and management of the HR Case Management system, to include reporting on monthly key audit findings and ongoing KPI metrics
Support in partnering with the HR Centres of Expertise with the aim of driving service improvements through reviewing escalation metrics & identification of trends and root causes
Regional point of contact and subject matter expert for annual performance management cycle and systems support where required for HR Professional Services
Act as a regional source of knowledge in workforce planning tools, ServiceNow, Workday
Supporting HR Professional Services engagement and partnership initiatives
Cost Centre Manager Workday Security ownership and advisors for the EMEA region in partnership with Global lead
Proactively partner with key HR Generalists, Relationship Managers, HR Advisors and other HR Centres of Excellence regionally and globally on HR delivery, transformation activity and HR Professional services governance
Voice of Employee regional leads: partnering with the global VoE team to ensure the successful permissions setup, translation and support of the annual survey, including escalation of issues to the vendor, reporting support for senior HR partners
Skills
Ability to operate within and utilise structured project management techniques
Experience of delivering change management activities
Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support
Excellent communication skills both written and verbal with the capability to Influence key stakeholders
Experience of navigating complex organizational structures
Ability to use reporting tools and excel to analyse and interpret complex data sets
Strong problem solving ability using structured methodologies
Demonstrated team player – ability to lead & coach
Effective time management, detailed documentation, organizational skills
Self-motivated and detail orientated
Proficient in Microsoft Office with an emphasis on PowerPoint
Competencies:
Good interpersonal skills and ability to develop strong partnerships with stakeholders
Highly motivated, organized and methodical
Tolerance for ambiguity and ability to deal with shifting and conflicting priorities
Strong drive and Initiative
Tenacity, inquisitiveness
Qualifications
Proven track record of delivery in a complex professional services organization – preferably in a HR discipline
Strong project management and stakeholder management skills
Consistently demonstrates clear and concise written and verbal communication skills
Education
Bachelor’s/University degree or equivalent experience
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
What We Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
23 days paid annual leave
Award winning pension scheme,
Life assurance and
Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
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Job Family Group:
Human Resources
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Job Family:
Talent, Development, Learning & Diversity
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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