CIRA Hiring for IT Support Specialist at Ottawa, ON Full Time

Join the team that is building a trusted internet for Canadians! CIRA is best known for managing the system that keeps more than 3 million .CA domains running as smooth as maple syrup, but we do so much more to help Canadians thrive on the internet.

Whether it’s our cybersecurity products that protect Canadians online, our advocacy work that fights for better internet access, or our Community Investment Program that supports dozens of community-based internet projects across Canada — we work every day to keep the internet strong and free! Join us!

Who you are:
You’re serious about troubleshooting and love the challenge of solving end-user technical issues. You are passionate about technology and see every day as an opportunity to learn new technologies and strive to improve your skills. Your knowledge, willingness to learn, adapt and grow shines through in your communication both with our valued internal customers.

What You’ll do:
Oversee all desktop applications, operating systems, hardware, software, and peripherals for all internal corporate users

Responsible for inventory, assets management, and rolling out new applications to corporate devices (desktops, laptops, phones, etc.)

Analyze and resolve end user hardware, software, and connectivity issues

Manage ticketing system and communicate with end users professionally via e-mail, phone, chat and in-person

Manage active directory, user access, troubleshooting application and connectivity issues

Supporting Microsoft 365 applications such as Exchange Online, SharePoint Online, OneDrive, and MS Teams

Schedule and conduct installations and upgrades, system backup, archiving and recovery activities, while minimizing downtime

Perform preventative maintenance to resolve problems or identify problems requiring escalation to appropriate manager

Perform other duties as assigned by the Team Lead and/or Manager of IT Operations

Participate in 24/7 on-call rotation

What you bring:
1-3 years of experience in the IT industry, and/or Customer Service and Technical Support

Demonstrated experience supporting Windows and Mac Operating Systems

A college diploma in Computer Systems or equivalent work experience

Excellent customer service and communication skills

Basic knowledge of VMware (vCenter and ESXI) and visualization considered an asset

Basic knowledge of networking concepts such as IPv4, DHCP, DNS, and VPN considered an asset

Who we are:
We are a not-for-profit, purpose-driven organization with a dynamic team that helps shape the internet in Canada. Our team is full of high performers and creative thinkers who come to work every day and ask, “What more can we do?” because they believe in the CIRA mission to build a trusted internet for Canadians. It is our team and our mission that has led CIRA to be named one of the National Capital Region’s Top Employer seven years in a row.

While our beautiful office at Lansdowne Park in the Glebe is temporarily closed, we have developed a dynamic remote work environment and culture that has made the past few months about as enjoyable as can be expected. We hope to return to the office when the coast is clear but will be adopting a hybrid model of in-person and remote work going forward.

At CIRA, we foster relationships and build communities – online and off. We strive to be a place where talented people come, stay and do their best work. We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply.

If you require a reasonable accommodation during any part of the CIRA candidate experience process, please contact us at peopleandculture@cira.ca.

COVID-19 Information:
In accordance with our mandatory vaccination policy, we will only interview people who have been fully vaccinated, or who have a valid medical exemption.