CIOX Health Hiring for Customer Service Rep at Remote Full Time

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

Responsibilities:

• Answer a high-volume telephone calls and Live Chat inquiries and promote appropriate products and services to customer
• Provide backup for the Customer Support Team by answering customer inquiries by email as needed.
• Research and resolve complaints to ensure customer retention and satisfaction
• Paperwork generated from inbound customer service calls must be kept within 5 business days.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Maintain and distribute incoming faxes the same business day in which they are received.
• Provide backup support on the Customer Service phones whenever needed.
  Provide backup training for new hires
• Assist and provide support to Customer Service Supervisor
  Identify and errors and quality deficiencies
• Identify problem areas and work on strategies that will improve the Customer Services Department.
• Work with management to attain departmental goals
• Work as a team with other customer service representatives to ensure optimum customer satisfaction
• Perform other tasks and duties as necessary

Qualifications:

• 1 year customer service environment
• Effective computer/Data Entry skills and experience-40WPM
• Ability to work varying shifts from 7AM to 6PM.
• Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills
• Candidate must be very organized and be capable and willing to multi-task Effective verbal, written , interpersonal communication and listening skills
• Must be able to work effectively in a fast paced call center environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
• Detail oriented with excellent problem solving skills, imagination and patience