CIBC Hiring for TechConnect Training Specialist at Toronto, ON Full Time

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

You’ll be joining CIBC’s Employee Technology Services Team as the TechConnect Training Specialist. You will be responsible for providing subject matter leadership to help run and improve the customer centric service TechConnect strives to provide. As the Training Specialist, you will also be responsible for leading the team’s technical knowledge through training and knowledge leadership and provide end user focused training sessions to improve the end user experience and knowledge in technology. The TechConnect Training Specialist is the team’s resident knowledge expert.

How You’ll Succeed

Technical Proficiency – Ensuring a high level of technical knowledge and proficiency is documented and maintained throughout the team’s knowledge. A keen ability to communicate technical ideas in a compassionate and easy to understand way.

Partnership – Work as a regular liaison with technology partners, senior management team. Ensure internal clients are well-informed of technological issues and potential solutions to improve the end user experience. Promote and support the concepts and services of TechConnect.

Projects Delivery – Act as subject matter expert in the assessment of impacts for planned system changes and technological projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, Project team and others. Investigate, analyze and provide recommendations on issues and system outages.

Who You Are

You can demonstrate experience in: Strong people and communication skills. Experience providing support with all things hardware, software, applications, mobile experience and end user challenges. A proven track record in continual learning and operational improvement.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.

Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-483 Bay St, 7th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Michael Soos