Christiana Care Hiring for Office Assistant at Wilmington, DE, United States Full Time

Job Details

This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice.

The Office Assistant will serve patients with poise and compassion virtually or on-site within the practice, fields phone calls, greets and supports patients, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient.

HOURS / LOCATION :

The hours for this position are 7 : 30am – 4 : 00pm, Mon – Fri (no weekends). This position will primarily work out of the Wilmington Campus with occasional needs at the Newark Campus.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Oversees all front desk operations.
• Assists with training of new staff on scheduling patients in : Soarian, Revcycle, Surginet and maintains all job aids.
• Coordinates daily function of CSO office
• Schedules appointments with awareness of insurance, provider, and practice location
• Insurance validation and allocation in Soarian
• Launches Twistle pathways to surgical patients per protocol
• Comfortable being on camera regularly and greets and interacts with patients in a professional manner virtually or on-site in order to collect required demographic and financial information.
• Processes / verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information
• Collects payments according to insurance requirements
• Verify insurance coverage & coordinates referrals for virtual and on-site appointments
• Prepares patients for video visits with providers as needed, troubleshoots patient issues with video visits and supports patients as they join ChristianaCare’s Patient Portal
• Performs day-end reconciliation of appointments & payments received
• Answers all phone calls in a professional manner and relays accurate messages
• Listens and responds to messages at designated intervals throughout the day (morning, after lunch, before leaving)
• Puts messages into provider(s) and respond to messages from provider(s) regarding
• Communicate with provider and staff through EMR.
• Communicates with various surgeon offices referring patients regarding inability to reach patient as well as provides a referral summary : optimized for surgery / risk analysis
• Prepares patient chart once referral is received, including last notes in powerchart
• At time of appointment reviews survey responses launched in twistle (HOOS / KOOS and PROMIS) for completion, if not completed launched real time to patient cell phone.

If the patient or caregiver requires a paper format that is scanned for entry into joint registry

• Performs general office duties such as ordering supplies, maintenance requests and follow-up
• Maintains unit safety manual and follows up on JCAHO mock rounding opportunities
• Communicate with internal and external departments
• Keeps patients up to date on issues until resolution can be accomplished
• Facilitates testing, labs, appointments, etc for patients
• Prepares medical records to include scanning and indexing tests, s, etc into patient charts as needed
• Responsible for researching issues, including patient portal issues and responding to the patient in a timely and professional manner
• Assists with copying, faxing, and general administrative support
• Performs assigned work safely, adhering to established departmental safety rules and practices; s to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS :

High School Graduate or equivalent

Experience in a medical office setting with administrative support

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS :

Knowledge of insurance carriers

Preferred knowledge of ICD, CPT Codes & Medical Terminology

Knowledge of physician office systems and practices

Ability to work with computers

Knowledge of referral process

Must maintain patient confidential information

Must possess excellent customer service skills and warm welcoming demeanor

Must display good oral and written communication skills

Must be detail oriented to ensure tasks are completed

Must be able to handle a fast-paced environment with high activity

Must be comfortable working with computers, mobile devices and have a general knowledge of devices

Post End Date

Dec 8, 2023

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers.

For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.