Christian Community Credit Union Hiring for Customer Service Support / Call Center Representative II at San Dimas, CA Full Time

Are you a customer service professional who is committed to providing outstanding service to others and giving your best effort? Do you want to work for a financial institution with a purpose/mission which serves Christ followers to live and give more abundantly? Christian Community Credit Union (CCCU) is seeking a full-time Customer Service Support / Call Center Representative II to work locally remote after in-branch training in San Dimas, CA.

The Customer Service Support / Call Center Representative II position earns a competitive wage of $21.00 to $23.00/hour, depending on experience, plus a salary differential for bilingual (English/Spanish) skills. In addition, there is a Sign-On Bonus of $500 with completion of six consecutive months of employment. CCCU offers great benefits and perks, including health, dental, vision & life insurance, retirement plans, paid holidays, vacation/personal time pay, employee events, and community outreach opportunities. We treat our employees like family and celebrate their achievements, while still supporting each other in challenging times.

At Christian Community Credit Union, our focus is on people, not profits. For over 65 years, CCCU has been providing individuals and ministries with the financial tools and knowledge they need to grow and thrive financially, so they can transform the world through their generosity. We serve members in 89 countries through our online and digital banking solutions with a dedicated and professional staff. The Credit Union has grown to over $800 million in asset size and is ranked in the top 10% of all credit unions in the United States.

As a Customer Service Support / Call Center Representative II, you use excellent verbal and written communication skills to provide quality bilingual customer service via mail, phone, email, Live Chat, fax, and other channels. Using banking and call center experience, you assist peers with problem solving and troubleshooting, delegate after-hours escalated calls, and assist with monitoring newly hired reps. With attention to detail, good telephone techniques, and ability to work under pressure in a fast-paced environment, you assist customers with monetary and non-monetary transactions, process loan pre-approvals, and resolve problems by clarifying issues. Using cross-selling experience, you establish new memberships and recognize opportunities for Credit Union growth and retention. Your ability to deal effectively with multiple tasks and interruptions will help enhance the Credit Union’s reputation by accepting ownership for accomplishing new and different requests while promoting team participation on a departmental and organizational level.

The ideal candidate must have a high school diploma or equivalent, minimum three years of banking experience, minimum two years of call center experience, and cross-selling experience. Knowledge of MS Word, MS Excel, accounting principles, Episys, Synapsys, STAR and FDR experience, and bilingual (English/Spanish) skills, are all preferred. The Customer Service Support / Call Center Representative II is a remote position; however, you must be able to commute locally for training purposes, and be available to work Monday through Thursday, 8:00am to 5:30pm and Friday, 8:00am to 6:00pm (40 hours per week). If this all sounds like the right opportunity for you, please apply today!