Choate Engineering Performance Hiring for Customer Service Representative at Bolivar, TN Full Time

We are currently seeking a “best in class” Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps.
You will assist in resolving product and service issues as they arise. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication, and customer service. Not only will your efforts allow us to achieve organizational efficiency, but you will also nurture the pleasant work environment our people love.

• Document and track calls and interactions with potential customers
• Communicate with customers by phone, email or in person on various concerns.
• High school diploma or equivalent(preferred)
• Excellent verbal, written and interpersonal skills
• Highly motivated and self-directed
• Strong organizational and time management skills
• Professional, friendly phone personality
• Proficient experience with MS Office, email
• Positive, solution-oriented attitude

What You Bring

Strong customer service and data entry skills
Analytical thinking, excellent listening skills, and attention to detail
Ability to multi-task
Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user
Multi-tasking (typing while navigating different interfaces and talking)
Knowledge of Diesel Terminology helpful
Comfortable with constructive feedback and willing to improve

What’s in it for you?

• Performance based opportunities for advancement
• Full Benefits: Medical, Dental, Vision, PTO after a year
• Monday-Friday 8-5
• Off for Holiday’s

Integrity
Initiative
Teamwork
Customer Service Orientation
Relationship Building
Quality Focused
Education

Job Type: Full-time

Pay: $13.00 – $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Bolivar, TN 38008: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location