ChiroQueens Hiring for Senior Customer Success Manager at Remote Full Time

Company Overview:
ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join our dynamic team.

Position Overview:
The Customer Success Manager (CSM) is a critical role responsible for ensuring the success and satisfaction of our valued customers. As a CSM, you will act as a trusted advisor, building strong relationships with key stakeholders, understanding their business needs, and proactively identifying opportunities to enhance their experience with our products/services. You will be the primary point of contact for customers, guiding them through their journey, and ensuring their objectives are met. Collaboration with cross-functional teams will be essential to deliver a seamless customer experience and drive customer retention and growth.

Qualifications:

• 5+ years of experience in managing tough customers
• Strong social media experience. Familiarity with running facebook Ads is a plus.
• Exceptional communication skills. Ability to provide business advise and to take control of the conversation

Job Types: Full-time, Contract

Pay: $36,000.00 – $60,000.00 per year

Supplemental pay types:

• Bonus pay

Application Question(s):

• Tell me an instance of managing a tough customer.

Work Location: Remote