Chewy Hiring for Customer Service Instructional Designer Job at Dallas, TX Full Time

Our Opportunity:

Chewy is seeking an Instructional Designer to join our Customer Service, Learning & Development team in Dallas, TX. The position will design and develop training to support Chewy’s Customer Service team. The responsibility includes the intake, creation, project management and maintenance of this training. Additionally, strong partnership with all internal stakeholders, and frequent independent judgement is essential. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and adhere to our Operating Principles and Customer Service mission.

What You’ll Do:

• Design and develop training to support our Customer Service teams in a variety of modalities and applications that appeal to adult learning styles
• Conduct needs analysis, planning, manage design, development and partner with the business to identify impacted audiences and how the training solution will be implemented
• Provide a smooth hand off of learning solution to training delivery teams and program owners
• Apply strong instructional design principles to create impactful learning solutions
• Ensure effective impact of our learning solutions by gathering participant feedback and data using the Kirkpatrick model
• Ensure learning solutions are engaging, reflective and actionable
• Partner with key stakeholders throughout the process to ensure learning solutions align with expectations
• Help ensure consistent learning methodologies are designed and scalable across geographically dispersed workforce
• Collaborate with Learning Systems Administrator to deploy training in the LMS that creates the best end user experience

What You’ll Need:

• 1-2 years+ of professional instructional design experience
• Minimum of a bachelor’s degree in related field
• Proficient in Adobe Creative Suite, Articulate Storyline and Rise 360, Photoshop and Smart sheet
• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint
• Experience in project management
• Excellent communication skills both written and verbal with a high attention to detail
• Highly proficient
• Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
• Strong professional presence and ability to communicate constructively with all levels of the organization
• Strategic and critical thinking skills to ask the right questions when identifying a training need and how to differentiate a training need from communication or process.
• Position may require travel

Bonus (if applicable):

• Previous Contact Center experience a plus
• Master’s degree in Instructional Design
• Leadership certifications