Chesapeake Womens Care P A Hiring for Part Time Call Center Representative at United States Full Time

We are seeking a professional part-time call center representative for our physician office located in Annapolis. This position creates a positive first and last impression for the practice and is pivotal to the practice running smoothly and efficiently as possible. Looking for someone to work 2-3 days a week, 8-hour days but can be flexible.

Primary duties & responsibilities:

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
• Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
• Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.
• Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
• Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.
• Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.
• Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients
• Collect patient past due balances