Chesapeake Urology Associates Hiring for Patient Relations Specialist- Remote at Tucson, AZ Full Time

POSITION SUMMARY

The Patient Relations Specialist is responsible for triaging all clinical calls and scheduling all non-surgical office appointments to ensure that all phone requests are resolved in a timely manner. This role is critical to ensuring superior patient care as well as creating a positive first impression for the practice and to show patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice, for both new and established patients..

PRIMARY RESPONSIBILITIES

Administrative/Clerical

• Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
• Triage clinical calls, ensuring all appropriate questions asked and documented, recommending appropriate course of action.
• Uncover true need of patient through branching questions.
• Appropriately schedule patient appointments based on physician guidelines, patient symptoms and appointment availability.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinate work efforts with other team members to achieve an efficient work flow and time adherence within the office.
• Maintain proficient knowledge of 16+ site protocols and 50+ physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.
• Effectively communicate and coordinate work efforts with sites to ensure a superior patient experience.
• Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients.

POSITION REQUIREMENTS

EDUCATION/EXPERIENCE:

• Minimum High School Diploma or GED required.
• Minimum of five years customer service experience.
• Minimum of one year experience working in a healthcare or call center setting.

KNOWLEDGE/COMPETENCIES & SKILLS:

• Strong analytical and critical thinking skills.
• Proficient knowledge of Medical Terminology.
• Excellent customer service skills.
• Superior written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to quickly ascertain and implement new product/process information.
• Ability to multi-task and work in a fast paced, high volume environment.

PHYSICAL DEMANDS:

• Regularly required to sit 6-8 hours/day.

Job Type: Full-time

Pay: $30,000.00 – $32,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Telehealth

Medical specialties:

• Urology

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: Remote