CHEQ Inc Hiring for Customer Success Manager at Seattle, WA Full Time

Help the world buy it and go

CHEQ by Cantaloupe is a growing subsidiary of Cantaloupe (Nasdaq: CTLP), a fintech company that is evolving the way firms across the globe manage, optimize, and automate the critical decisions made on a daily basis. CHEQ is leading the way for next generation mobile payments and POS transactions, connecting consumers and businesses to create frictionless, amazing in-person experiences. Together, we are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.

About You:

You love travel and a fast-paced environment. Rolling up your sleeves and getting involved in every step of the process from onboarding a new client all the way to installation. You possess a mix of technical expertise and people skills, along with a passion for solving problems. You have the scrappy, can-do attitude essential for a start-up environment, with the ability to delight and impress enterprise partners. Technology and innovation are an essential part of your life, and you are energized by finding new solutions to problems.

You enjoy rapid change and a diverse working environment. You seek opportunities where you can make a huge impact in an industry. You are motivated by working with others who meet your high level of enthusiasm and effort.

About the Role:

As a Customer Success Manager in the Sports Tech industry, you will play a pivotal role in ensuring the success and satisfaction of our diverse clientele. You’ll collaborate with sports and entertainment organizations, F&B teams, stadium operations, and other stakeholders to maximize the value of our technology solutions. ing to the Head of Customer Success, you’ll leverage your passion for sports and expertise in customer service to drive adoption, retention, and growth.

Responsibilities:

• Develop and execute customized success plans for each client, tailored to their unique objectives and challenges.
• Serve as the primary point of contact for assigned accounts, building strong relationships and providing proactive support and guidance.
• Conduct regular check-ins with clients to assess satisfaction, identify opportunities for improvement, and deliver product training and updates.
• Collaborate cross-functionally with sales, product, and technical teams to ensure seamless onboarding, implementation, and resolution of client issues.
• Champion client feedback and advocate for product enhancements and feature requests based on customer needs and market trends.
• Stay abreast of industry trends, competitive landscape, and emerging technologies to maintain a deep understanding of our market and position our solutions effectively.

Required Qualifications:

• Bachelor’s degree
• Minimum of 3 years of experience in customer success, account management, or related roles.
• Familiarity with point of sale technology, payments, and stadium/venue F&B operations.
• Experience using productivity tools including Microsoft Office Suites, Microsoft OneNote, and ability to quickly learn new tools and processes.
• Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.
• Proven track record of building and maintaining successful client relationships, driving adoption, and achieving retention.
• Willingness to travel for installations and events.

Compensation:

• Annual Base Salary: $70,000+
• Performance-based bonus

What we offer:

• Medical, Dental, & Vision Benefits coverage, 401(k) with employer match, Parental Leave Benefits, Flexible/Unlimited Time Off, Tuition Reimbursement, & Wellness Programs

Location

• Greater Seattle area
• Ability to travel occasionally.