CHEP Hiring for Quality Specialist at Mississauga, ON Full Time

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

Position Purpose
Increase the visibility of Product and Service Quality at an Operational level with a focus on Acceptable Quality Level (AQL) and Process Compliance at CHEP Service Centres and the 3PL network. Provide support to correct product Quality issues at customers.

Major/Key Accountabilities

• Create and deliver Quality / Compliance Training materials to Operations Personnel
• Create, implement, and support compliance to Quality Best Practices, Standard Procedures, and materials at regional CHEP & 3PL Service Centres
• Deliver unannounced Service Centre compliance audits (Product and Process)
• Support product and process strategies/ rollouts
• Support Product/Service Failure Investigations by CHEP Operations through completion and resolution. Provide training and coaching as needed.
• Investigate and capture field intelligence (AQL, QMS, Damage Ratio)
• Complete Product Audits and Quality Issue Resolution at customers.

Qualifications
Bachelor’s degree / College Diploma in Operations and / or Supply Chain or equivalent work experience with focus on Quality.

Experience

• Work experience in Operations and Supply Chain with a Quality focus
• Working with customers
• Creating documentation
• Implementing processes

Skills and Knowledge

• Strong analytical skills and proficient in MS Excel / Word / PowerPoint
• Strong Interpersonal skills
• Problem Solving skills
• Conflict Management
• Articulate and able to create written processes
• Ability to drive programs and process improvement across a Supply Chain
• Ability to create and implement sustainable Quality and Process Controls
• Lean / Six Sigma Green Belt or Black Belt is asset

Languages
Essential English Desirable French Canadian

Fonctions du poste
Augmenter la visibilité de la qualité des produits et des services au niveau opérationnel en mettant l’accent sur le niveau de qualité acceptable (NQA) et la conformité des processus dans les centres de service CHEP et le réseau 3PL. Fournir un soutien pour corriger les problèmes de qualité des produits chez les clients.

Principales responsabilités

• Créer et fournir des documents de formation sur la qualité / la conformité au personnel des opérations
• Créer, mettre en œuvre et soutenir la conformité aux meilleures pratiques de qualité, aux procédures standard et aux matériaux dans les centres de service CHEP et 3PL régionaux
• Réaliser des audits de conformité inopinés du centre de service (produit et processus)
• Soutenir les stratégies/déploiements de produits et de processus
• Soutenir les enquêtes sur les défaillances de produits/services par les opérations CHEP jusqu’à leur achèvement et leur résolution. Offrir de la formation et du coaching au besoin
• Enquêter et capturer des renseignements sur le terrain (AQL, QMS, Damage Ratio)
• Compléter les audits de produits et la résolution des problèmes de qualité chez les clients.

Qualifications
Baccalauréat / Diplôme d’études collégiales en opérations et / ou en chaîne d’approvisionnement ou expérience de travail équivalente avec un accent sur la qualité.

Expérience

• Expérience de travail dans les opérations et la chaîne d’approvisionnement avec un accent sur la qualité
• Travailler avec les clients
• Création de documentation
• Mettre en œuvre des processus

Compétences et connaissances**

• Solides compétences analytiques et maîtrise de MS Excel / Word / PowerPoint
• Solides compétences interpersonnelles
• Des talents pour la résolution des problèmes
• La gestion des conflits
• Articuler et capable de créer des processus écrits
• Capacité à piloter des programmes et l’amélioration des processus à travers une chaîne d’approvisionnement
• Capacité à créer et à mettre en œuvre des contrôles de qualité et de processus durables
• Lean / Six Sigma Green Belt ou Black Belt est un atout

Preferred Education

Bachelors – Operations Management
Preferred Level of Work Experience

3 – 5 years
CHEP Canada invites applications from all qualified individuals. CHEP is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Recruiting Department and a recruiter assigned to the posting will work with you to meet your needs.

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Job Type: Full-time

Work Location: Multiple Locations