CheckedUp Hiring for Customer Service Manager at New York, NY Full Time

CheckedUp is growing our team. We are looking for people to bring an array of experience and fresh ideas to develop this unique technology platform – helping people on their journey to total wellness.

Today we are looking to fill one of our most cherished and important roles. The Customer Support Manager serves on the front lines of our organization and represents the face and voice of CheckedUp. This person will be responsible for providing outstanding customer support and care to our esteemed healthcare partners through a regimented and consistent outreach plan.

The ideal candidate will have remote customer service experience servicing clients in the healthcare, media, or telecom sector. This individual will be an excellent listener and a curious and patient problem solver that loves working with people and excels at engaging small talk and making friends.

CheckedUp thinks and acts like a startup but 6+ consecutive years of growth, committed funding from a premier equity partner, and a solid M&A strategy for increasing scale, make CheckedUp a great place to build your career. A big driver of our success are the people we employ. Successful candidates here are hard workers who thrive in a small, fast paced environment – where decisions are made quickly and everyone plays a lead role in our growth story.

Key Responsibilities:

· Provide ongoing measured incoming and outgoing phone support to affiliate healthcare practices.

· Work diligently against provided call lists to connect with clients where support is required and adhere to daily call requirements and completed discussions.

· Utilize scripts and data collection processes to clearly articulate the steps to resolve a problem immediately or escalate to in person field support.

· Educate healthcare clients on the benefits of CheckedUp platform and the marketing and communication tools that are included.

· Work with clients to provide scheduled trainings on system benefits and features.

· Maintain our distribution in key specialties by providing outstanding service and fostering healthy relationships.

· Consistently seek opportunities to grow our footprint and add screens into desirable locations.

Knowledge and Skills:

· Understands relationship and roles of system hardware, software, and networking protocols to identify problems and prescribe solutions.

· Experience and comfort working in a CRM with measured performance goals around outreach and other KPIs.

· Training experience to better educate clients on tools and features of platform.

· Confident demeanor and ability to engage with clients in difficult or tedious discussions.

· Extremely proficient working across various software platforms within Google ecosystem and CRM type programs like Salesforce.

· Must be flexible and results-oriented.

· Dynamic personality with the ability to thrive in a highly-collaborative and competitive, team-based environment

Experience & Education:

· 3 – 5 years of sales, customer service, or marketing experience. Experience working in healthcare is a major plus.

· BA/BS degree or equivalent.

· Position is based in NY with opportunity for hybrid work schedule.