Chaz Limited Auto Body Hiring for Customer Service / Office Representative at Fairbanks, AK Full Time

Chaz Limited Collision Express, the leading Auto Body Repair facility in Alaska is currently seeking a full-time Customer Service Representative to join our Fairbanks team!

What’s in it for you?

We offer a comprehensive, competitive benefit package to our full-time employees, which includes Medical, Dental, Vision, STD, Life, AD&D, 401K, Paid Time Off, Paid Holidays, Supplemental Insurance, Paid Industry Training and more!

Responsibilities:

The Customer Service Representative (“CSR”) provides superior customer service throughout the repair process, and additional administrative support to the General Manager and Estimators. They are responsible for cultivating a positive culture and work environment that aligns with our mission and values.

• Operate a multi-line phone system, scheduling customers for estimate and repair appointments
• Greet each customer at their scheduled appointment time, and gather basic customer and vehicle information to input into the computer
• Provide basic information about the company both in person and by phone
• Book rental appointments for scheduled repair appointments
• Communicate repair process with the Estimator and Production Manager to accurately relay repair progress to the customer
• Handle customer concerns relating to warranty claims, mechanical issues, equipment/part issues, etc.
• Process and post customer and insurance payments
• Scan and file customer documents
• Consistently ensure the front office is in a clean and orderly manner, and that all office supplies are stocked as necessary
• Other administrative duties as assigned

Qualifications:

The right candidate would be friendly, professional, courteous and efficient when working with all customers and employees in a consistent fast-paced environment!

• AK Driver License with minimal moving violations
• Professional Customer Service experience required
• Exceptional Computer/Typing abilities
• Auto body or general automotive knowledge preferred
• Ability to multi-task and take notes
• Professional personal appearance
• Strong ability to take initiative, and be able to receive feedback while working as part of a team

To Apply:

Please reply to this ad with your resume, and a brief message outlining your relatable Customer Service and/or automotive experience. We look forward to hearing from you!

Job Type: Full-time

Pay: $16.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Fairbanks, AK 99701: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The hours of the position are 8:00am – 5:00pm, Monday-Friday. Is there any reason you would not be able to work that schedule?

Experience:

• Customer service: 2 years (Required)

Work Location: In person