ChartSwap Hiring for Customer Service Representative at Houston, TX Full Time

This role serves customers by providing product and service information; resolving product and

service problems; document technical issues; and proactively engage customers to ensure

satisfaction and utilization

ESSENTIAL RESPONSIBILITIES

• Attracts potential customers by answering product and service questions; provide education and guidance regarding best practices, and other products and services.
• Uses predefined resources and procedures to verify new customer information.
• Assists customers with utilization of application and related technologies.
• Update customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service s by collecting and analyzing customer information.
• Complies with regulations by adhering to codes, specifications, and rules.
• Contributes to team effort by accomplishing related results as needed.

JOB REQUIREMENTS

• High school diploma or equivalent.
• Excellent communication skills.
• Possess a strong understanding of Customer Support processes and functions. Ability to address issues with difficult customers in demanding situations.
• Have strong interpersonal and relationship building skills.
• The ability to learn and train others on a technical application.