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Position Summary: The Operations Specialist is responsible for providing comprehensive leadership for a community, goal setting, and long-term growth. The Operations Specialist leads a team of employees with a positive, open-door atmosphere and effective communication, leading by example and ensuring outstanding attention to detail in resident care and wellbeing. The Operations Specialist is accountable for staff management, development, engagement, resident and family satisfaction, resident occupancy levels, regulatory and budget compliance, and sales and marketing activities in order to meet or exceed occupancy and revenue targets. The Operations Specialist actively promotes Charter Senior Livings’ mission, and values on a daily basis with employees, residents, and families.
Essential Duties:
1. Partners with divisional and corporate leadership on short- and long-term planning for the community, including supporting and implementing change management initiatives.
2. Responsible for hiring, training, coaching, developing, and motivating employees across all functional areas, while providing regular performance feedback.
3. Ensures sound fiscal management of the community through the development, management, and adherence to the budget; completion of timely, accurate, and comprehensive fiscal s; approval of capital expenditures; ensures the collection of rents and other monies due; and ensures the submission of payments to corporate AP
4. Ensures that employees are hired and screened in line with company policy and regulatory compliance requirements.
5. Enhances and drives resident engagement and retention.
6. Partners and consults with Human Resources support regarding employee-related matters including performance, disciplinary, and termination matters to align with Charter Senior Livings policies.
7. Assess and manage staffing levels to ensure the needs of the community and residents are met while adhering to budgetary requirements / fiscal health of the community.
8. Ensures compliance with state and federal regulations applicable to the facility and works with department heads or corporate legal as needed.
9. Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.
10. Ensures a positive resident experience by building relationships with residents and setting exceptional standards for team performance.
11. Fosters a smooth functioning, efficient operation through the timely and effective resolution of grievances from residents, families, and/or staff.
12. Prepares and presents s as required
13. Serves as a key partner in driving sales and occupancy in the community; in smaller communities may be directly accountable for sales activities; partners with Regional Sales and Marketing Directors to understand the competitive environment and drive sales.
14. Keeps the Regional Director of Operations informed of activities, needs, and problems.
15. Responsible for monitoring building and facilities needs to ensure safety and a pleasant living experience for residents.
16. Perform all other such tasks as may be required from time to time by an officer of Charter Senior Living, LLC.
QUALIFICATIONS:
Job Type: Full-time
Pay: From $95,000.00 per year
Benefits:
Schedule:
License/Certification:
Work Location: Remote
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