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Charles Schwab Hiring for System Administrator at California Full Time
Full Job Description
Your Opportunity
The Distributed/Server Service Support Analyst is the primary point of contact for technology teams and vendors. The position works in the Information Technology Operations Command Center and participates in the technical administration of server systems, monitoring, acknowledging of enterprise-wide alerts and performing Incident & Change management. This role provides Incident triages, troubleshooting server issues with the use of available knowledge resources and collaboration with Engineers. The role ensures production systems environment operate reliably and efficiently. This is a 24/7/365 mission critical operations and works the hours of 10p – 8:30a ET Monday-Thursday.
What you have
Operational Responsibility
Interface on behalf of the IT Operations department with technology support par tners.
- Advocate for business client facing teams on issues requiring support team awareness.
- Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
- Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
- Assists with supporting and recovering Distributed infrastructure, documents and communicates actions in collaboration with teammates.
- Provide support for routine production problems that have been escalated to the command center and/or technicians.
- Perform changes within established guidelines and under supervision.
- Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.
- Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
- Maintains and increases technical knowledge by attending training sessions and establishing personal network.
- Complete work assignments based on department priorities and system criticality.
- Identify continuous service delivery opportunities to improve IT service readiness.
Identify and contribute improvement opportunities that align with services enabling business success. Performs other duties as assigned or apparent
- Collaborate with technology partners professionally while ensuring services offered
- Lead and assume a subject matter expert role for server operators.
- Ensure operational and escalation instructions from Sr. Managers are executed.
- Provide minute-to-minute operational oversight for server operators and day to day activities.
- Make tactical decisions based on strategic goals and objectives
- Coordinate training and onboarding of new staff, continuous training for junior and peer team members.