Charles Schwab Hiring for System Administrator at California Full Time

Your Opportunity

What you have

• Advocate for business client facing teams on issues requiring support team awareness.
• Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
• Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
• Assists with supporting and recovering Distributed infrastructure, documents and communicates actions in collaboration with teammates.
• Provide support for routine production problems that have been escalated to the command center and/or technicians.
• Perform changes within established guidelines and under supervision.
• Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.
• Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
• Maintains and increases technical knowledge by attending training sessions and establishing personal network.
• Complete work assignments based on department priorities and system criticality.
• Identify continuous service delivery opportunities to improve IT service readiness.

• Collaborate with technology partners professionally while ensuring services offered
• Lead and assume a subject matter expert role for server operators.
• Ensure operational and escalation instructions from Sr. Managers are executed.
• Provide minute-to-minute operational oversight for server operators and day to day activities.
• Make tactical decisions based on strategic goals and objectives
• Coordinate training and onboarding of new staff, continuous training for junior and peer team members.