Channing House Hiring for Front Desk Receptionist (On-Call) at Palo Alto, CA Full Time

Channing House is a leading not-for-profit Life Care Community in Pal Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 170 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

The Receptionist works as the central point of internal/external communications and security at the residential facility. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

This position will be responsible for, but not limited to the following essential duties and responsibilities

Front Desk and Administrative – 65% of job duties

Answers and re-directs telephone calls professionally and in a timely, friendly, and polite manner.

Documents all relevant information on the reception communication logs.

Processes mail for Health Center residents, vacant apartments, deceased residents, and others as directed.

Prioritizes up-to-date e-mail, reception bulletin board communication ensuring that requests are addressed as soon as possible.

Provides assistance to residents with reservations, lost & found, lifting boxes or bags onto luggage rack or shopping basket, etc.

Receives deliveries and ensures packages routed to the appropriate recipient and/or destination.

Assists with printing, scanning and/or copying documents, distributing & mailing resident statements, stuffing envelopes, and data entry.

Perform administrative and bookkeeping duties including entering cash receipts and accounts payable, compiling guest room charges, updating resident photo directory, and other tasks as needed.

Maintains security for residents and facility at all times by ensuring individuals entering the facility are residents, employees, or registered visitors. Announces visitors appropriately.

Monitors video cameras following correct procedures.

Follows safety and emergency preparedness procedures and responds effectively to all emergency situations.

Calls the on-call Administrator, 911, or the Palo Alto Police Department (PAPD) during applicable events.

Safeguards the stamp box, lock box, guestroom, board room, freight elevator, business office keys. Maintains documentation of staff that hold each key.

Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy.

Immediately notifies Nursing Staff immediately should a Health Center Roam Alert resident leave, or attempt to leave, the building unescorted.

Act as “Incident Command” in emergency situations, when management staff are not available. • Attends all mandatory in-service and safety procedure exercises and meetings.

Work Environment:

Generally, in an indoor setting, occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

Position requires flexibility to work nights, weekends and some holidays based on needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

Prolonged periods sitting at a desk and working on a computer and operating phones.

Specific vision abilities required by this job include close vision, distance vision, color vision.

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.