Change Healthcare Hiring for Cardiology Remote System Administrator at Richmond, BC Full Time

This position provides Remote Systems Administration and support for our Application, Hardware, Software, Network, DICOM, etc. to maintain the customers’ Change Healthcare Cardiology system.

What will be my duties and responsibilities in this job?

Answer support calls and work with fellow support team members and internal software development groups to identify and resolve problems

Diagnose software and hardware malfunctions as well as troubleshoot network problems relating to the system

Provide remote systems administration to customer sites

Provide remote software support and analysis to customers

Perform proactive system maintenance check to ensure proper system functionality

Follow up on support issues proactively to provide timely updates and resolutions to customers

Maintain a highly professional and customer centric focus

Provide ongoing product feedback to engineering and product development teams

Continue to seek opportunities to increase customer satisfaction and deepen customer relationships

Participate in various projects

What are the requirements needed for this position?

Bachelor of Computer Science, Engineering, Information Technology or equivalent work experience and education in a Computer Technology background

Minimum of 2 years’ experience in technical support environment

Strong understanding of enterprise system administration

Experience administering Windows operating systems

Excellent customer service skills

Excellent written and verbal communication skills

What other skills/experience would be helpful to have?

Knowledge of clinical workflow

Experience supporting systems in a clinical environment using DICOM and HL7

Knowledge of TCP/IP networking and routing

Highly developed organizational skills and time management ability

Thrive in working in a fast-paced environment, multi-task, and demonstrate flexibility

Self-starter and team player with exceptional commitment to providing superior proactive customer service

Ability to learn quickly in a high pace, challenging environment

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

None. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.